Activities of Keith TAYLOR related to 2012/2067(INI)
Shadow reports (1)
REPORT on passenger rights in all transport modes PDF (254 KB) DOC (164 KB)
Amendments (20)
Amendment 8 #
Motion for a resolution
Recital B
Recital B
B. whereas, however, some of these rights are still not being applied and enforced completely or properly by carriers and national authorities; whereas the existing regulations fail to provide clarity on the passenger rights and the responsibilities of service providers and therefore require revision; whereas, in addition, passengers are not well informed about their rights and the quality of service that they are entitled to expect, and their legal claims are often difficult to enforce;
Amendment 24 #
Motion for a resolution
Paragraph 3
Paragraph 3
3. Is aware that there are structural differences within individual transport modes and that any single cross-cutting regulation on passenger rights as a whole cannot be drawn up amust present, because the regulations on passenger rights in waterborne and bus and coach transport have not yet entered into forcognise this; the Commission should seek to encourage fair competition between different transport modes of similar levels and service;
Amendment 28 #
Motion for a resolution
Paragraph 3 a (new)
Paragraph 3 a (new)
3 a. Calls on the Commission to carefully review and oversee the implementation of comprehensive regulations which avoid ambiguities and misunderstandings relating to passenger rights and responsibilities of service providers;
Amendment 29 #
Motion for a resolution
Paragraph 4
Paragraph 4
4. Therefore calls on the Commission, at this stage, to draw up guidelines on the application and implementation of rights in all transport modes, which should not serve either to standardise the laws or to water down passenger rights, and which should recognise the differing requirements of each mode as well as aspects common to all;
Amendment 41 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carriers and other service providers concerned to make greater efforts to inform passengers more fully; considers that information must be provided in time and be readily understandable, exact, and complete, and that, as regards possible travel problems, passengers must be made aware of their rights at the outset, when they book a trip;
Amendment 66 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Recommends that adequately staffed info points and help desks be set up at visible and centrally located places of departure and arrival (airports, railway stations, bus terminals, and ports) and that both carriers and, the operators and other service providers of the above facilities provide more comprehensive assistance to passengers in the event of massive travel disruption;
Amendment 87 #
Motion for a resolution
Paragraph 10
Paragraph 10
10. Calls for a European data bank to be set up to enable information to be exchanged on infringements of passenger rights and ways of dealing with them; calls on the Commission, in cooperation with the Member States and the nationalindependent enforcement bodies, to take the necessary steps;
Amendment 95 #
Motion for a resolution
Paragraph 11
Paragraph 11
11. Calls on the Commission to enable the current law on price transparency and unfair commercial practices to be implemented and enforced effectively, in accordance with Directive 2011/83/EC, and to ensure that the headline price corresponds exactly to the final price and that no unreasonable extra costs (e.g. handling charges or a charge for payment by credit card) are added just before a purchase is made;
Amendment 114 #
Motion for a resolution
Paragraph 13
Paragraph 13
13. Calls on the Commission to make the nationalindependent enforcement bodies work more closely together, adopt more uniform working methods, and exchange information intensively at national level and EU-wide with a view to networking and to implementing the relevant EU legislation more consistently;
Amendment 119 #
Motion for a resolution
Paragraph 14
Paragraph 14
14. Calls on the Commission to use its influence in order to provide joint complaint-handling machinery for the nationalindependent enforcement bodies in the form of a central electronic clearing-house; believes that the clearing-house should advise passengers lodging complaints and, to save time and costs, refer them to the appropriate nationalindependent enforcement body; recommends, as regards the information and advice to be obtained through the clearing-house, that a standard e-mail address be adopted and an inexpensive EU- wide hotline set up;
Amendment 147 #
Motion for a resolution
Paragraph 16
Paragraph 16
16. Urges the Commission, together with the Member States, to ascertain where the structural and procedural flaws lie within the national complaint-handling services and eliminate them, and to ensure that the laws are implemented in conjunction with the planned EU measures in the area of alternative dispute resolution (ADR), with the proviso that passengers must continue to have the option of appealing to the courts; urges the Member States, with the support of the Commission, to set up and improve well regulated mediation instruments to deal with conflicts between passengers and service providers for all transport modes managed by enforcement bodies and other independent bodies;
Amendment 152 #
Motion for a resolution
Paragraph 17
Paragraph 17
17. Points to the need, as far as all modes are concerned, for a clearer definition of the term ‘extraordinary circumstances’, as this would enable carriers and nationalindependent enforcement authorities to apply the rules more consistently and ensure that citizens could be informed to more useful effect about their rights; calls on the Commission to draw up the necessary legislative proposals;
Amendment 176 #
Motion for a resolution
Paragraph 18 a (new)
Paragraph 18 a (new)
18 a. Urges the Commission to propose the obligation for services providers in the different transport modes to provide for a final guarantee to cover the liability of services providers in the case of insolvency, bankruptcy or removal of an operating licence;
Amendment 180 #
Motion for a resolution
Paragraph 19
Paragraph 19
19. Requests the Commission to deal with the matter of liability for damage to baggage and specifically to mobility devices, given that the cost of replacing these frequently exceeds the maximum amount of reimbursement permitted by international law; insists that any damage to the mobility equipment of persons with reduced mobility and persons with disabilities resulting from handling by carriers/service providers must be compensated in full, as such equipment is important for their integrity, dignity and independence and is therefore in no way comparable with luggage;
Amendment 188 #
Motion for a resolution
Paragraph 21
Paragraph 21
21. Calls on carriers, together with industry and service providers, to devise comprehensible standard notification procedures and, if possible, set up coordinated notification systems, so as to make intermodal travel easier and barrier- free for people with disabilities or reduced mobility and enable them to communicate their assistance needs in advance;
Amendment 199 #
Motion for a resolution
Paragraph 22
Paragraph 22
22. Maintains that the transport infrastructure must be such as to enable people with disabilities or reduced mobility to have barrier-free access without discrimination to all means of transport and the transfer from one mode to the other; as regards the cases in which unaccompanied people with disabilities are denied boarding on account of safety regulations, draws attention to the judgment handed down by a French court in January 2012;
Amendment 211 #
Motion for a resolution
Paragraph 23
Paragraph 23
23. Maintains that carriers must improve the quality of assistance to people with disabilities or reduced mobility and, in cooperation with representative organisations of persons with disabilities and persons with reduced mobility where possible, train their staff to be more aware of the needs of people in those categories;
Amendment 221 #
Motion for a resolution
Paragraph 23 a (new)
Paragraph 23 a (new)
23 a. Calls the Commission and the Member States to ensure barrier-free access for persons with reduced mobility and persons with disabilities for all transport modes which requires, at all stages of travel, access to information and booking, infrastructure and the vehicles themselves; emphasises that, in this regard, the right to use mobility devices as well as to be accompanied by a recognised guide dog or assistance dog should be guaranteed in all circumstances;
Amendment 225 #
Motion for a resolution
Paragraph 24 a (new)
Paragraph 24 a (new)
24 a. Underlines that intermodality should be facilitated by the carriage of bicycles, wheel-chairs and prams in all modes and all services, including trans-border and long-distance connections as well as high- speed trains;
Amendment 230 #
Motion for a resolution
Paragraph 25 a (new)
Paragraph 25 a (new)
25 a. Refers to Paragraph 27 of the European Parliament's Resolution A7- 0053/2012 as well as Initiative 29 of the White paper on Transport Policy up to 2020, COM(2011)144, and Recital 16 of the Computerised Reservation System Regulation 80/2009/EC; emphasises the rights of passengers to have easy access to accurate and objective information detailing the environmental impact and energy efficiency of their travel, which should be clearly visible both on the websites of service providers and on tickets themselves; calls on the Commission, the Member States and service providers to support ongoing work in this direction;