Activities of Renaud MUSELIER related to 2017/0237(COD)
Plenary speeches (1)
Rail passengers' rights and obligations (debate) FR
Shadow reports (1)
REPORT on the proposal for a regulation of the European Parliament and of the Council on rail passengers’ rights and obligations (recast) PDF (1 MB) DOC (219 KB)
Amendments (68)
Amendment 47 #
Proposal for a regulation
Recital 9 a (new)
Recital 9 a (new)
(9 a) Access to all real-time operational, timetable and tariffs data on a non- discriminatory basis makes travel more accessible to new customers and provides them with a wider range of journey possibilities and tariffs to choose from. Railway undertakings shall provide all ticket vendors with their real-time operational, timetable and tariff data in order to facilitate rail travel.
Amendment 75 #
(6) Urban, and suburban and regional rail passenger services are different in character from long-distance services. Member States should therefore be allowed to exempt urban, and suburban and regional rail passenger services which are not cross- border services within the Union from certain provisions on passengers’ rights.
Amendment 76 #
Proposal for a regulation
Recital 6 a (new)
Recital 6 a (new)
(6a) Given that regional rail passenger services are to be opened up to competition by December 2019 at the latest, a distinction needs to be drawn between them and non-cross-border urban and suburban rail passenger services. In this respect, in order to ensure fair competition between the railway undertakings that will be part of the new regional markets, and to ensure that all passengers enjoy the same rights, there is a need for this Regulation to apply in full to regional rail passenger services.
Amendment 93 #
Proposal for a regulation
Recital 13
Recital 13
(13) The increasing popularity of cycling across the Union has implications for overall mobility and tourism. An increase in the use of both railways and cycling in the modal split reduces the environmental impact of transport. Therefore, railway undertakings should facilitate the combination of cycling and train journeys as much as possible, in particular by allowing the carriage of bicycles on board trainin areas intended for that purpose on board all types of trains, including high-speed, long-distance, cross-border and local services. By 2024, all new railway rolling stock should at least have one area in which to carry bicycles.
Amendment 104 #
Proposal for a regulation
Recital 14
Recital 14
(14) Railway undertakings should facilitate the transfer of rail passengers from one operator to another by the provision of through-tickets, whenever possible.
Amendment 108 #
Proposal for a regulation
Recital 15
Recital 15
(15) In the light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for rail travel comparable to those of other citizens, rules for non-discrimination and assistance during their journey should be established. Persons with disabilities and persons with reduced mobility, whether caused by disability, age or any other factor, have the same right as all other citizens to free movement and to non-discrimination. Inter alia, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of rail services, access conditions of rolling stock and the facilities on board. In order to provide passengers with sensory impairment with the best information on delays, visual and audible systems should be used, as appropriate. Persons with disabilities and persons with reduced mobilityassengers should be enabled to buy tickets on board a train without extra charges when there is no other way of buying tickets in advance. Staff should be adequately trained to respond to the needs of persons with disabilities and persons with reduced mobility, notably when providing assistance. To ensure equal travel conditions, such persons should be provided with free assistance at stations and on board at all times when ttrains during the operatins operateg hours of rail services, and not only at certain times of the day.
Amendment 110 #
Proposal for a regulation
Article 2 – paragraph 4
Article 2 – paragraph 4
4. Articles 5, 6, 10, 11, 12 and 2517 and Chapter V shall apply to all rail passenger services referred to in paragraph 1, including services exempted in accordance with points (a) and (b) of paragraph 2.
Amendment 120 #
Proposal for a regulation
Recital 16
Recital 16
(16) Railway undertakings and station managers should take into account the needs of persons with disabilities and persons with reduced mobility, through compliance with the TSI forCommission Regulation (EU) No 1300/2014 on the technical specifications for interoperability relating to accessibility of the Union’s rail system for persons with disabilities and persons with reduced mobility. In addition, in accordance with Union public procurement rules, in particular Directive 2014/24/EU of the European Parliament and of the Council5, all buildings and rolling stock should be made accessible through the progressive elimination of physical obstacles and functional hindrances when acquiring new material or carrying out construction or major renovation work. _________________ 5 Directive 2014/24/EU of the European Parliament and of the Council of 26 February 2014 on public procurement and repealing Directive 2004/18/EC (OJ L 94, 28.3.2014, p. 65).
Amendment 130 #
Proposal for a regulation
Recital 21
Recital 21
(21) However, a railway undertaking should not be obliged to pay compensation if it can prove that the delay wais caused by severe weather conditions or major natural disasters endangering the safe operation of the service. Any such event should have the character of an exceptional natural catastrophe, as distinct from normal seasonal weather conditions, such as autumnal storms or regularly occurring urban flooding caused by tidmeasures imposed by public authorities to suspend or restrict traffic for reasons of public safety, or by criminal or accidental acts by third parties, or snowmeltby severe weather conditions. Railway undertakings should prove that they could neither foresee nor prevent the delay even if all reasonable measures had been taken.
Amendment 136 #
Proposal for a regulation
Article 5 – paragraph 1
Article 5 – paragraph 1
Without prejudice to social tariffs, railway undertakings or ticket vendors shall offer contract conditions and tariffs to the general public and shall sell tickets, through-tickets and accept reservations from customers without direct or indirect discrimination on the basis of the final customer’s nationality or residence, or the place of establishment of the railway undertaking or ticket vendor within the Union.
Amendment 171 #
Proposal for a regulation
Article 2 – paragraph 2 – point a
Article 2 – paragraph 2 – point a
(a) urban, and suburban and regional rail passenger services as referred to in Directive 2012/34/EU, except cross-border services within the Union;
Amendment 175 #
Proposal for a regulation
Article 10 – paragraph 1
Article 10 – paragraph 1
1. Railway undertakings and ticket vendors shall offer tickets and, where availableexcept where this is factually impossible in spite of all reasonable efforts, through-tickets sand reservations. They shall make all possible efforts to offer through-tickets, including for journeys across borders and with more than one railway undertaking. It shall always be considered possible to offer through- tickets where the journey is operated by the same railway undertaking.
Amendment 180 #
Proposal for a regulation
Article 10 – paragraph 1 a (new)
Article 10 – paragraph 1 a (new)
1 a. Railway undertakings shall provide all ticket vendors and independent online retailers with all real-time operational, timetable and tariffs data on a non-discriminatory basis.
Amendment 183 #
Proposal for a regulation
Article 2 – paragraph 4
Article 2 – paragraph 4
4. Articles 5, 6, 10, 11, 12 and 2517 and Chapter V shall apply to all rail passenger services referred to in paragraph 1, including services exempted in accordance with points (a) and (b) of paragraph 2.
Amendment 193 #
Proposal for a regulation
Article 3 – paragraph 1 – point 5
Article 3 – paragraph 1 – point 5
5) ‘ticket vendor’ means any retailer of rail transport services concluding transport contracts and/or selling through- tickets or indirect tickets on behalf of aone or more railway undertakings or for its own account;
Amendment 199 #
Proposal for a regulation
Article 3 – paragraph 1 – point 8
Article 3 – paragraph 1 – point 8
8) ‘“through-ticket’” means a ticket or tickets representing a singlefor a single journey comprising one or several transport contracts for successive railway services operated by one or more railway undertakings whose purchase is carried out via a single transaction;
Amendment 204 #
Proposal for a regulation
Article 3 – paragraph 1 – point 10
Article 3 – paragraph 1 – point 10
10) ‘journey’ means the carriage of a passenger between a station of departure and a station of arrival under a singleone or several transport contracts;
Amendment 211 #
Proposal for a regulation
Article 3 – paragraph 1 – point 13 a (new)
Article 3 – paragraph 1 – point 13 a (new)
(13a) 'arrival' means the moment when, at the destination platform, the doors of the train are opened and disembarkation is allowed;
Amendment 223 #
Proposal for a regulation
Article 6 – paragraph 1
Article 6 – paragraph 1
Passengers shall be entitled to take non- dismantled bicycles on board the train, where appropriate for a reasonable fee. They shall or as registered luggage. They shall, where possible, keep their bicycles under supervision during the journey and ensure that no inconvenience or damage is caused to other passengers, mobility equipment, luggage or rail operations. The carriage of bicycles may be refused or restricted for safety or operational reasons, provided that railway undertakings, ticket vendors, tour operators and, where appropriate, station managers inform passengers of the conditions for such a refusal or restriction before the purchase of their tickets in accordance with Regulation (EU) No 454/2011. All new or reconditioned railway rolling stock must, from 2024, have a space reserved for the transport of bicycles that have not been dismantled.
Amendment 236 #
Proposal for a regulation
Article 8 – paragraph 1
Article 8 – paragraph 1
Railway undertakings or, where appropriate, competent authorities responsible for a public service railway contract shall make public by appropriate means and without delay, including in accessible formats for persons with disabilities in accordance with accessibility requirements laid down in Directive XXX and in Regulation No 1300/2014, and before their implementation, decisions to discontinue services either permanently or temporarily . _________________ Directive XXX on the approximation of the laws, regulations and administrative provisions of the Member States as regards the accessibility requirements for products and services (European Accessibility Act) (OJ L X, X.X.XXXX, p. X).
Amendment 247 #
Proposal for a regulation
Article 9 – paragraph 1
Article 9 – paragraph 1
1. Railway undertakings and ticket vendors offering transport contracts on behalf of one or more railway undertakings shall routinely provide the passenger, upon request, with at least the information set out in Annex II, Part I in relation to the journeys for which aone or several transport contract iss are offered by the railway undertaking concerned. Ticket vendors offering transport contracts on their own account, and tour operators, shall also provide this information, where availableich shall be made available by railway undertakings in accordance with paragraph 5.
Amendment 256 #
Proposal for a regulation
Article 9 – paragraph 2
Article 9 – paragraph 2
2. Railway undertakings and, where possible, online ticket vendors shall provide the passenger during the journey , including at connecting stations, with at least the information set out in Annex II, Part II.
Amendment 259 #
Proposal for a regulation
Article 9 – paragraph 3
Article 9 – paragraph 3
3. The information referred to in paragraphs 1 and 2 shall be provided to passengers and online ticket vendors by railway undertakings in the most appropriate format and in real time, including by using up-to-date communication technologies in order to provide passengers with all the information required by Annex II to this Regulation. Particular attention shall be paid to ensuring that this information is accessible to persons with disabilities in accordance with the accessibility requirements laid down in Directive XXX and, Regulation 454/2011 and Regulation 1300/2014.
Amendment 271 #
Proposal for a regulation
Article 9 – paragraph 4
Article 9 – paragraph 4
4. SRailway undertakings, station managers and infrastructure managers shall make real-time data relating to trains referred to in Annex II to this Regulation, including those operated by other railway undertakings available to railway undertakings and ticket vendors, in a non- discriminatory manner.
Amendment 273 #
Proposal for a regulation
Article 9 – paragraph 4 a (new)
Article 9 – paragraph 4 a (new)
4a. Railway undertakings must provide ticket vendors with the information referred to in Annex II, in real time and in an appropriate format, with a machine-readable technical interface, using in particular the most advanced communication technologies, in order to provide passengers with all the information required by this Regulation.
Amendment 275 #
Proposal for a regulation
Article 20 – paragraph 1
Article 20 – paragraph 1
1. Railway undertakings and station managers shall, with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility, establish, or shall have in place, non- discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants. The rules shall allow the passenger to be accompanied by an certified assistance dog in accordance with any relevant national rules at no extra cost.
Amendment 284 #
Proposal for a regulation
Article 22 – paragraph 1
Article 22 – paragraph 1
1. On departure from, transit through or arrival at, a staffed railway station of a person with disabilities or a person with reduced mobility, the station manager or the railway undertaking or both shall provide assistance free of charge in such a way that that person is able to board the departing service, or to disembark from the arriving service for which he or she purchased a ticket, without prejudice to the access rules referred to in Article 20(1). The booking of assistance should be free of charge.
Amendment 286 #
Proposal for a regulation
Article 10 – paragraph 1
Article 10 – paragraph 1
1. Railway undertakings and ticket vendors shall offer tickets and, where available, through- tickets and reservations. They shall make all possible efforts to offer through-tickets, including for journeys across borders and with more than one railway undertaking. It should always be possible to sell through- tickets when the service during the journey is operated by the same railway undertaking.
Amendment 299 #
Proposal for a regulation
Article 10 – paragraph 2 – subparagraph 2
Article 10 – paragraph 2 – subparagraph 2
Amendment 318 #
Proposal for a regulation
Article 10 – paragraph 5
Article 10 – paragraph 5
5. Where there is no ticket office or accessible ticketing machine in the station of departure, persons with disabilities and persons with reduced mobilityor any other means of purchasing tickets in advance, passengers shall be permitted to buy tickets on board the train at no extra cost.
Amendment 323 #
Proposal for a regulation
Article 10 – paragraph 6
Article 10 – paragraph 6
6. Where a passenger receives, from a single entity and in respect of a single commercial transaction, separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings, his rights to information, assistance, care and compensation from the railway undertaking or undertakings shall be equivalent to those under a through-ticket and cover the whole journey from the departure to the final destination, unless the passenger is explic. Railway undertakings shall not be liable if the entitly informewhich sold otherwise in writing. Such information shall in particular state that when the passenger misses a connection, he or she would not be entitled to assistance or compensation based on the total length of the journey. The burden of proof that the information was provided shall lie with the railway undertaking, its agent, tour operator tickets for the single journey has failed to provide minimum connecting times (established by the railway undertakings and provided to ticket vendors in accordance with Article 9 of this Regulation) between the successive railway services concerned. In this case, in the event of a missed connection, the entity that sold the tickets shall be solely responsible for guaranteeing the passengers’ rights, as provided for in Chapter IV orf ticket vendorhis Regulation.
Amendment 343 #
Proposal for a regulation
Article 16 – paragraph 1 – introductory part
Article 16 – paragraph 1 – introductory part
1. Where it is reasonably to be expected , either at departure or in the event of a missed connection in the course of a journey with a through-ticket, that arrival at the final destination under the transport contract will be subject to a delay of more than 630 minutes, the passenger shall immediately have the choice between one of the following :
Amendment 350 #
Proposal for a regulation
Article 16 – paragraph 1 – point c
Article 16 – paragraph 1 – point c
(c) continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger’s convenience, but no later than 72 hours after the re-establishment of service.
Amendment 354 #
Proposal for a regulation
Article 16 – paragraph 3
Article 16 – paragraph 3
3. Re-routing transport service providers shall pay particular attention to providing persons with disabilities and persons with reduced mobility with a comparable level of accessibility to the alternative service. This replacement service may be the same for all travellers, or– if the railway undertaking so decides – may involve a specially adapted form of transport for certain persons with disabilities or reduced mobility.
Amendment 366 #
Proposal for a regulation
Article 17 – paragraph 1 – point a
Article 17 – paragraph 1 – point a
a) 25 % of the ticket price for a delay of 630 to 11960 minutes,
Amendment 372 #
Proposal for a regulation
Article 17 – paragraph 1 – point b
Article 17 – paragraph 1 – point b
b) 50 % of the ticket price for a delay of 1260 to 90 minutes or more.,
Amendment 380 #
Proposal for a regulation
Article 17 – paragraph 1 – point b a (new)
Article 17 – paragraph 1 – point b a (new)
(ba) 75% of the ticket price for a delay of 90 to 120 minutes.
Amendment 385 #
Proposal for a regulation
Article 17 – paragraph 1 – point b b (new)
Article 17 – paragraph 1 – point b b (new)
(bb) 100% of the ticket price for a delay of 120 minutes or more.
Amendment 387 #
Proposal for a regulation
Article 17 – paragraph 2
Article 17 – paragraph 2
2. Paragraph 1 also applies to passengers who hold a travel pass or season ticket. If they encounter recurrent delays or cancellations during the period of validity of the travel pass or season ticket, they may request adequate compensation in accordance with the railway undertaking’s compensation arrangements set out under paragraph 1 (a), (b), (ba) and (bb). These arrangements shall state the criteria for determining delay and for the calculation of the compensation. Where delays of lessmore than 630 minutes occur repeatedly during the period of validity of the travel pass or season ticket, the delays shall be counted cumulatively and passengers shall be compensated in accordance with the railway undertaking’s compensation arrangements set out under paragraph 1 (a), (b), (c) and (d).
Amendment 398 #
Proposal for a regulation
Article 17 – paragraph 5
Article 17 – paragraph 5
5. The compensation of the ticket price shall be paid within one month after the submission of the request for compensation. In duly justified exceptional circumstances, the compensation may be paid within three months after the submission of the request. The compensation may be paid in vouchers and/or other services if the terms are flexible (in particular regarding the validity period and destination). The compensation shall be paid in money at the request of the passenger.
Amendment 409 #
Proposal for a regulation
Article 17 – paragraph 7
Article 17 – paragraph 7
7. The passenger shall not have any right to compensation if he is informed of a delay before he buys a ticket, or if a delay due to continuation on a different service or re-routing remains below 630 minutes.
Amendment 417 #
Proposal for a regulation
Article 17 – paragraph 8
Article 17 – paragraph 8
8. A railway undertaking shall not be obliged to pay compensation if it can prove that the delay was caused by severe weather cond: (a) the interruptions or traffic restrictions imposed by the public authoritiones for major natural disasters endangering the safe operation of the service and could not have been foreseen or prevented even if all reasonable measures had been takenreasons of public security (in particular the fight against terrorism) or by rescue or fire-fighting services; or (b) accidents (including fires, explosions, collisions with road vehicles) or criminal acts (vandalism, malicious acts, acts of terrorism) by third parties, if the railway undertaking shows that it has taken reasonable measures to prevent such acts from being carried out; or (c) major weather events involving a limitation of, or disruption to, traffic.
Amendment 427 #
Proposal for a regulation
Article 18 – paragraph 1
Article 18 – paragraph 1
1. In the case of a delay in arrival or departure, passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or ticket vendor or by the station manager when the relevant information has been provided, in line with Article 9 of this regulation, as soon as such information is available.
Amendment 432 #
Proposal for a regulation
Article 18 – paragraph 2 – introductory part
Article 18 – paragraph 2 – introductory part
2. In the case of any delay as referred to in paragraph 1 of more than 630 minutes, passengers shall also be offered free of charge:
Amendment 444 #
Proposal for a regulation
Article 18 – paragraph 4
Article 18 – paragraph 4
4. Railway undertakings shall, at the request certify ofn the passenger, certify on the’s ticket or by any other means that the rail service has suffered a delay, led to a missed connection or that it has been cancelled, as the case might be. This certification shall apply, in particular, in connection with the provisions laid down in Article 17(2).
Amendment 456 #
Proposal for a regulation
Article 18 – paragraph 6 a (new)
Article 18 – paragraph 6 a (new)
6a. In the event of a missed connection during a journey, as defined in Article 10(6) of this Regulation, because of the delay or cancellation of the previous rail service, passengers shall be allowed to take the next rail service which will take them to their final destination as quickly as possible and without any additional cost, even if there are no specific seat reservations, but only if the next rail service is operated by one of the railway undertakings providing the initial leg of the journey.
Amendment 462 #
Proposal for a regulation
Article 20 – paragraph 1
Article 20 – paragraph 1
1. Railway undertakings and station managers shall, with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility, establish, or shall have in place, non- discriminatory access rules for the transport of persons with disabilities and persons with reduced mobility including their personal assistants . The rules shall allow the passenger to be accompanied by ana certified assistance dog in accordance with any relevant national rules at no extra cost.
Amendment 466 #
Proposal for a regulation
Article 21 – paragraph 1
Article 21 – paragraph 1
1. Upon request, a station manager, a railway undertaking, a ticket vendor or a tour operator shall provide persons with disabilities and persons with reduced mobility with information , including in accessible formats in accordance with the accessibility requirements laid down in Regulation (EU) No 454/2011 and, Directive XXX and Regulation No 1300/2014, on the accessibility of the station and associated facilities, rail services and on the access conditions of rolling stock in accordance with the access rules referred to in Article 20(1) and shall inform persons with disabilities and persons with reduced mobility about facilities on board.
Amendment 482 #
Proposal for a regulation
Article 22 – paragraph 1
Article 22 – paragraph 1
1. On departure from, transit through or arrival at, a staffed railway station of a person with disabilities or a person with reduced mobility, the station manager or the railway undertaking or both shall provide assistance free of charge in such a way that that person is able to board the departing service, or to disembark from the arriving service for which he or she purchased a ticket, without prejudice to the access rules referred to in Article 20(1). The booking of assistance shall always be free of charge, irrespective of the communication channel being used.
Amendment 491 #
Proposal for a regulation
Article 22 – paragraph 3
Article 22 – paragraph 3
3. In unstaffed stations, railway undertakings and station managers shall ensure that easily available information , including in accessible formats in accordance with the accessibility requirements laid down in Directive XXX and Regulation No 1300/2014, is displayed in accordance with the access rules referred to in Article 20(1) regarding the nearest staffed stations and directly available assistance for persons with disabilities and persons with reduced mobility.
Amendment 494 #
Proposal for a regulation
Article 22 – paragraph 4
Article 22 – paragraph 4
Amendment 504 #
Proposal for a regulation
Article 23 – paragraph 4
Article 23 – paragraph 4
Amendment 510 #
Proposal for a regulation
Article 24 – paragraph 1 – point a
Article 24 – paragraph 1 – point a
(a) assistance shall be provided during times rail services operate on condition that the railway undertaking, the station manager, the ticket vendor or the tour operator with which the ticket was purchased is notified of the person’s need for such assistance at least 248 hours before the assistance is needed. In stations where daily traffic exceeds 10 000 passengers per day, this notification shall be reduced to twelve hours. In stations where daily traffic exceeds 30 000 passengers per day, this notification shall be reduced to six hours. Where a ticket or season ticket permits multiple journeys, one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided. Such notifications shall be forwarded to all other railway undertakings and station managers involved in the person’s journey;
Amendment 534 #
Proposal for a regulation
Article 25 – paragraph 1
Article 25 – paragraph 1
1. Where railway undertakings and station managers cause loss of, or damage to, wheelchairs, other mobility equipment or assistive devices and certified assistant dogs used by persons with disabilities and persons with reduced mobility, they shall be liable for and compensate that loss or damage .
Amendment 539 #
Proposal for a regulation
Article 25 – paragraph 2
Article 25 – paragraph 2
2. The compensation referred to in paragraph 1 shall be executed in a timely manner and equal to the full cost of replacement orbased on the actual value, or on the full costs of repair of the wheelchair, equipment or devices lost or damaged, or the loss or injury of the certified assistance dog. The compensation shall also include the costs of temporary replacement in case of repair, where these are borne by the passenger.
Amendment 556 #
Proposal for a regulation
Article 26 – paragraph 1 – point c
Article 26 – paragraph 1 – point c
(c) ensure that, upon recruitment, all new employees referred to in points (a) and (b) who provide direct assistance to passengers with disabilities or passengers with reduced mobility receive disability- related training and that personnel attend regular refresher training courses.;
Amendment 562 #
Proposal for a regulation
Article 26 – paragraph 1 – point d
Article 26 – paragraph 1 – point d
(d) may accept upon request the participation, in the training, of employees with disabilities, passengers with disabilities and with reduced mobility, and/or organisations representing them.
Amendment 575 #
Proposal for a regulation
Article 28 – paragraph 1
Article 28 – paragraph 1
1. All railway undertakings , ticket vendors, station managers and infrastructure managers of stations handling more than 10 000 passengers per day on average over a year and station managers shall each set up a complaint-handling mechanism for the rights and obligations covered in this Regulation in their respective field of responsibility . They shall make their contact details and working language(s) widely known to passengers. Passengers should be able to file complaints in the official language of the country, in English and in the languages of neighbouring countries.
Amendment 579 #
Proposal for a regulation
Article 28 – paragraph 2
Article 28 – paragraph 2
2. Passengers may submit a complaint to any railway undertaking , ticket vendor, railway station or infrastructure or station manager involved. Complaints shall be submitted within six months of the incident that is the subject of the complaint. Within one month of receiving the complaint , the addressee shall either give a reasoned reply or, in justified cases, inform the passenger by what datethat the passenger will get a reply within a period of less than three months from the date of receipt of the complaint a reply can be expected. Railway undertakings, ticket vendors, station managers and infrastructure managers shall keep the incident data necessary to assess the complaint for two years and make them available to national enforcement bodies upon request.
Amendment 586 #
Proposal for a regulation
Article 30 – paragraph 2
Article 30 – paragraph 2
2. Railway undertakings and, station managers and ticket vendors shall inform passengers in an appropriate manner, including in accessible formats in accordance with the accessibility requirements in Directive XXX, at the station and on the train, of their rights and obligations under this Regulation, and of the contact details of the body or bodies designated by Member States pursuant to Article 31. Where it can be expected that a delay will exceed thirty minutes, passengers shall be informed, through loudspeakers, of their rights to compensation as provided for in Articles 16, 17 and 18 and be redirected to the official website for further information.
Amendment 610 #
Proposal for a regulation
Annex II – part I – indent 2
Annex II – part I – indent 2
- Time schedules and conditions for all available trips (including the fastest tripone)
Amendment 613 #
Proposal for a regulation
Annex II – part I – indent 3
Annex II – part I – indent 3
- Time schedules and conditions for all available fares, including the lowest farones.
Amendment 619 #
Proposal for a regulation
Annex II – part I – indent 7
Annex II – part I – indent 7
- Any activities likely to disrupt or delay servicesDisruptions and delays (planned and in real time)
Amendment 622 #
Proposal for a regulation
Annex II – part II – indent 3
Annex II – part II – indent 3
- Delaysisruptions and delays (planned and in real time)
Amendment 623 #
- percentage of delays of less thbetween 30 and 60 minutes;
Amendment 625 #
Proposal for a regulation
Annex III – part I – paragraph 2 – point 1 – point a – point iii – indent 2
Annex III – part I – paragraph 2 – point 1 – point a – point iii – indent 2
- percentage of delays of 60-119between 60 and 90 minutes;
Amendment 627 #
Proposal for a regulation
Annex III – part I – paragraph 2 – point 1 – point a – point iii – indent 3
Annex III – part I – paragraph 2 – point 1 – point a – point iii – indent 3
- percentage of delays of between 90 and 120 minutes or more;
Amendment 629 #
Proposal for a regulation
Annex III – part I – paragraph 2 – point 1 – point a – point iii – indent 3 a (new)
Annex III – part I – paragraph 2 – point 1 – point a – point iii – indent 3 a (new)
- percentage of delays of more than 120 minutes;