Activities of Tania GONZÁLEZ PEÑAS related to 2017/0237(COD)
Plenary speeches (1)
Rail passengers' rights and obligations (debate) ES
Shadow reports (1)
REPORT on the proposal for a regulation of the European Parliament and of the Council on rail passengers’ rights and obligations (recast) PDF (1 MB) DOC (219 KB)
Amendments (28)
Amendment 59 #
Proposal for a regulation
Recital 3
Recital 3
(3) Despite considerable progress made in protecting consumers in the Union, further improvements in protecting the rights of rail passengers are still to be made, particularly those of the most vulnerable passengers.
Amendment 60 #
Proposal for a regulation
Recital 4
Recital 4
(4) Since the rail passenger is the weaker party to the transport contract, passengers’ rights in this respect should be safeguarded. The rail passenger furthermore contributes as a taxpayer to the subsidies for rail transport and pays for his/her tickets in advance, which makes his/her right on high quality services even stronger.
Amendment 82 #
Proposal for a regulation
Recital 9
Recital 9
(9) Users’ rights to rail services include the receipt of information regarding the service both before and during the journey. Whenever possible, railway undertakings and ticket vendors should provide this information in advance and as soon as possible. That information should be provided, in any case, at least at the start of the journey and in accessible formats for persons with disabilities or persons with reduced mobility.
Amendment 98 #
Proposal for a regulation
Recital 13
Recital 13
(13) The increasing popularity of cycling across the Union has implications for overall mobility and tourism. An increase in the use of both railways and cycling in the modal split reduces the environmental impact of transport. Therefore, railway undertakings should facilitate the combination of cycling and train journeys as much as possible, in particular by allowing the carriage of bicycles on board trains and providing the information and space to make it possible to do so.
Amendment 107 #
Proposal for a regulation
Recital 15
Recital 15
(15) In the light of the United Nations Convention on the Rights of Persons with Disabilities and in order to give persons with disabilities and persons with reduced mobility opportunities for rail travel comparable to those of other citizens, rules for non-discrimination and assistance during their journey should be established. Persons with disabilities and persons with reduced mobility, whether caused by disability, age or any other factor, have the same right as all other citizens to free movement and to non-discrimination. Inter alia, special attention should be given to the provision of information to persons with disabilities and persons with reduced mobility concerning the accessibility of rail services, access conditions of rolling stock and the facilities on board. In order to provide passe, and also on delays or changers with sensory impairment with the best information on delays, visual and audible systems should be used, as appropriateto departure and arrival times, by means of visual and audible systems in the reading or hearing language and which are easy to understand, including, as an information channel, mobile applications. Persons with disabilities and persons with reduced mobility should be enabled to buy tickets on board a train without extra charges. Staff should be adequately trained to respond to the needs of persons with disabilities and persons with reduced mobility, notably when providing assistance. To ensure equal travel conditions, such persons should be provided with assistance at stations and on board at all times when trains operate and not only at certain times of the day.
Amendment 178 #
Proposal for a regulation
Article 2 – paragraph 2 – point b a (new)
Article 2 – paragraph 2 – point b a (new)
(ba) vehicles reserved strictly for local, historical or touristic use.
Amendment 184 #
Proposal for a regulation
Article 2 – paragraph 4
Article 2 – paragraph 4
4. Articles 5, 10, 11, 19 and 25 and Chapter V shall apply to all rail passenger services referred to in paragraph 1, including services exempted in accordance with points (a) and (b) of paragraph 2.
Amendment 222 #
Proposal for a regulation
Article 6 – paragraph 1
Article 6 – paragraph 1
Passengers shall be entitled to take assembled bicycles on board the train, where appropriate for a reasonable fee. TheyUnless a dedicated area is provided for the storage of bicycles, passengers shall keep their bicycles under supervision during the journey and ensure that the bicycles are in a secure enough position to cause no inconvenience or damage is caused to other passengers, mobility equipment, luggage or rail operations. The carriage of bicycles may be refused or restricted for safety or operational reasons, provided that rRailway undertakings, ticket vendors, tour operators and, where appropriate, station managers should inform passengers of the conditions for such a refusal or restrictiontransporting bicycles on each service in accordance with Regulation (EU) No 454/2011. All new or retrofitted rolling stock shall include a dedicated area for assembled bicycles with at least a number of spaces equivalent to 5% of total passenger capacity.
Amendment 229 #
Proposal for a regulation
Article 6 – paragraph 1
Article 6 – paragraph 1
Passengers shall be entitled to take bicycles on -board of the train, where appropriate for a reasonable fee. They shall keep their bicycles under supervision during the journey and ensure that no inconvenienincluding on high speed, long distance and cross-border trains, where appropriate for a reasonable fee. All trains must include a well indicated designated space for damage is caused to other passengers, mobility equipment, luggage or rail operations. The carriage of bicycles may be refused or restricted for safety or operational reasons, provided that rthe carriage of at least 8 assembled bicycles. Railway undertakings shall comply with this requirement at the latest two years after the entry into force of this regulation. Railway undertakings, ticket vendors, tour operators and, where appropriate, station managers shall inform passengers of the conditions for such a refusal or restrictionbicycles carriage on all services in accordance with Regulation (EU) No 454/2011.
Amendment 237 #
Proposal for a regulation
Article 8 – paragraph 1
Article 8 – paragraph 1
Railway undertakings or, where appropriate, competent authorities responsible for a public service railway contract shall make public by appropriate means, including iwith particular focus on accessible formats for persons with disabilities in accordance with accessibility requirements laid down in Directive XXX31 as soon as possible, and before their implementation, decisions to discontinue services either permanently or temporarily . _________________ 31 Directive XXX on the approximation of the laws, regulations and administrative provisions of the Member States as regards the accessibility requirements for products and services (European Accessibility Act) (OJ L X, X.X.XXXX, p. X).
Amendment 254 #
Proposal for a regulation
Article 9 – paragraph 2
Article 9 – paragraph 2
2. Railway undertakings and, where possible, ticket vendors shall provide the passenger during the journey , including at connecting stations, with at least the information set out in Annex II, Part II.
Amendment 277 #
Proposal for a regulation
Article 9 – paragraph 4 a (new)
Article 9 – paragraph 4 a (new)
4a. Rail travel publicity, booking information as well as tickets shall mention the data on emissions as well as the energy consumption and source of a train journey.
Amendment 284 #
Proposal for a regulation
Article 10 – paragraph 1
Article 10 – paragraph 1
1. Railway undertakings and ticket vendors shall offer tickets and, where available, through-tickets and reservations. They shall make all possible efforts to offer through-tickets, including for journeys across borders and with more than one railway undertaking. , at the latest one year after the entry into force of this Regulation. Booking these tickets shall be well accessible and non-discriminatory for persons with disabilities and persons with reduced mobility.
Amendment 321 #
Proposal for a regulation
Article 10 – paragraph 5
Article 10 – paragraph 5
5. WIn any case, where there is no ticket office or accessible ticketing machine in the station of departure, persons with disabilities and persons with reduced mobilityassengers shall be permitted to buy tickets on board the train or at their destination at no extra cost.
Amendment 325 #
Proposal for a regulation
Article 10 – paragraph 6
Article 10 – paragraph 6
6. Where a passenger receives separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings, his rights to information, assistance, care and compensation shall be equivalent to those under a through-ticket and cover the whole journey from the departure to the final destination, unless the passenger is explicitly informed otherwise in writing. Such information shall in particular state that when the passenger misses a connection, he or she would not be entitled to assistance or compensation based on the total length of the journey. The burden of proof that the information was provided shall lie with the railway undertaking, its agent, tour operator or ticket vendor.
Amendment 352 #
Proposal for a regulation
Article 16 – paragraph 2
Article 16 – paragraph 2
2. For the purposes of point (b) of paragraph 1, comparable re-routing may be operated by any railway undertaking and may involve the use of transport of a higher class and alternative modes of transport without generating additional costs to the passenger. Railway undertakings shall make reasonable efforts to avoid additional connections. The total travel time when using an alternative mode of transport for the part of the journey not completed as planned shall be comparable to the scheduled travel time of the original journey. Passengers shall not be downgraded to transport facilities of a lower class unless such facilities are the only re-routing means available. Transporting persons with disabilities or reduced mobility shall be given priority.
Amendment 368 #
Proposal for a regulation
Article 17 – paragraph 1 – point a
Article 17 – paragraph 1 – point a
(a) 25 % of the ticket price for a delay of 630 to 1159 minutes,
Amendment 376 #
Proposal for a regulation
Article 17 – paragraph 1 – point b
Article 17 – paragraph 1 – point b
(b) 50 % of the ticket price for a delay of 1260 minutes or more.
Amendment 379 #
Proposal for a regulation
Article 17 – paragraph 1 – point b a (new)
Article 17 – paragraph 1 – point b a (new)
(b a) Holders of a seasonal ticket or reduction pass shall receive a compensation as mentioned under points (a) and (b) and based on the normal price of a ticket.
Amendment 461 #
Proposal for a regulation
Article 20 – paragraph 1
Article 20 – paragraph 1
1. Railway undertakings and station managers shall, with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility, establish, or shall have in place, non- discriminatory access rulerules for barrier-free and independent access for the transport of persons with disabilities and persons with reduced mobility. If independent mobility is not possible, it shall includinge their personal assistants. The rules shall allow the passenger to be accompanied by an assistance dog or an accompanying person, both free of charge, in accordance with any relevant national rules.
Amendment 486 #
Proposal for a regulation
Article 22 – paragraph 2
Article 22 – paragraph 2
2. In the absence of staff at a station, railway undertakings and station managers shall make all reasonable efforts to enableguarantee that there are no obstacles to prevent disabled persons or persons with reduced mobility tofrom haveing access to travel by rail and that the information that those persons need to access the train is readily available and meets the accessibility requirements of Directive XXX [European Accessibility Act] and Regulation (EU) No 454/2011.
Amendment 497 #
Proposal for a regulation
Article 22 – paragraph 4
Article 22 – paragraph 4
4. Assistance shall be available in stations during all times when rail services operate and shall fulfil the conditions described in this article.
Amendment 523 #
Proposal for a regulation
Article 24 – paragraph 1 – point a
Article 24 – paragraph 1 – point a
a) assistance shall be provided on condition that the railway undertaking, the station manager, the ticket vendor or the tour operator with which the ticket was purchased is notified of the person’s need for such assistance at least 481 hours before the assistance is needed. Where a ticket or season ticket permits multiple journeys, one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided. Such notifications shall be forwarded to all other railway undertakings and station managers involved in the person’s journey;
Amendment 524 #
Proposal for a regulation
Article 24 – paragraph 1 – point a
Article 24 – paragraph 1 – point a
(a) assistance shall be provided on condition that the railway undertaking, the station manager, the ticket vendor or the tour operator with which the ticket was purchased is notified of the person’s need for such assistance at least 481 hours before the assistance is needed. Where a ticket or season ticket permits multiple journeys, one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided. Such notifications shall be forwarded to all other railway undertakings and station managers involved in the person’s journey;
Amendment 541 #
Proposal for a regulation
Article 25 – paragraph 2
Article 25 – paragraph 2
2. The compensation for loss or damage referred to in paragraph 1 shall be timely executed and equal to the cost of replacement orbased on the actual value, or on the full costs of repair, of the wheelchair, equipment or devices lost or damaged, or the loss or injury of the service animal. The compensation shall also include the cost of temporary replacement in case of repair, when those are borne by the passenger.
Amendment 550 #
Proposal for a regulation
Article 26 – paragraph 1 – point b
Article 26 – paragraph 1 – point b
b) provide all personnel with training to raise awareness of the needs of persons with disabilities among all personnel wnd reduced mobility, together with training on the protocol applicable if they are asked for help ork ing at the station who deal directly with the travelling publicformation, on how to spot permanent and temporary physical barriers and on strategies for the prevention and elimination of those barriers;
Amendment 571 #
Proposal for a regulation
Article 28 – paragraph 1
Article 28 – paragraph 1
1. All railway undertakings , ticket vendors, station managers and infrastructure managers of stations handling more than 10 000 passengers per day on average over a year shall each set up a complaint-handling mechanism for the rights and obligations covered in this Regulation in their respective field of responsibility . They shall make their contact details and working language(s) widely known to passengers and the details of the complaints procedure, in particular by making available the forms or other documents required in each case.
Amendment 601 #
Proposal for a regulation
Article 33 a (new)
Article 33 a (new)
Article 33 a Independent conciliation bodies The Member States shall install well- equipped independent conciliation bodies that will be easily accessible and affordable for passengers in case of conflicts with rail undertakings and ticket vendors on the enforcement of their rights.