Activities of Dieter-Lebrecht KOCH related to 2017/0237(COD)
Plenary speeches (1)
Rail passengers' rights and obligations (debate) DE
Amendments (21)
Amendment 84 #
Proposal for a regulation
Recital 9
Recital 9
(9) Users’ rights to rail services include the receipt of real-time information regarding the service both before and during the journey. Whenever possible, railway undertakings and ticket vendors should provide this information in advance and as soon as possible. That information should be provided in accessible formats for persons with disabilities or persons with reduced mobility.
Amendment 105 #
Proposal for a regulation
Recital 14
Recital 14
(14) Railway undertakings should facilitate the transfer of rail passengers from one operator to another by the provision of through-tickets, whenever possible.
Amendment 230 #
Proposal for a regulation
Article 6 – paragraph 1
Article 6 – paragraph 1
Passengers shall be entitled to take bicycles on board the train, where appropriate for a reasonable fee. They shall keep their bicycles under supervision. They shall ensure during the journey and ensure that no inconvenience or damage is caused to other passengers, mobility equipment, luggage or rail operations. The carriage of bicycles may be refused or restricted for safety or operational reasons, provided that railway undertakings, ticket vendors, tour operators and, where appropriate, station managers inform passengers of the conditions for such a refusal or restriction in accordance with Regulation (EU) No 454/2011. All new trains and trains to be overhauled shall be provided with a bicycle area.
Amendment 252 #
Proposal for a regulation
Article 9 – paragraph 2
Article 9 – paragraph 2
2. Railway undertakings and, where possible, ticket vendors shall provide the passenger during the journey, including at connecting stations, with at least the information set out in Annex II, Part II.
Amendment 284 #
Proposal for a regulation
Article 10 – paragraph 1
Article 10 – paragraph 1
1. Railway undertakings and ticket vendors shall offer tickets and, where available, through-tickets and reservations. They shall make all possible efforts to offer through-tickets, including for journeys across borders and with more than one railway undertaking. , at the latest one year after the entry into force of this Regulation. Booking these tickets shall be well accessible and non-discriminatory for persons with disabilities and persons with reduced mobility.
Amendment 306 #
Proposal for a regulation
Article 10 – paragraph 4 – introductory part
Article 10 – paragraph 4 – introductory part
4. Where there is no ticket office or ticketing machine in the station of departure, passengers shallmay buy tickets on board the train at no extra cost. Passengers shall, in addition, be informed at the station:
Amendment 311 #
Proposal for a regulation
Article 10 – paragraph 4 – point a
Article 10 – paragraph 4 – point a
(a) of the possibility of purchasing tickets via telephone or the Internet or on board the train, and of the procedure for such purchase;
Amendment 324 #
Proposal for a regulation
Article 10 – paragraph 6
Article 10 – paragraph 6
6. Where a passenger receives separate tickets for a single journey comprising successive railway services operated by one or more railway undertakings, his rights to information, assistance, care and compensation shall be equivalent to those under a through-ticket and cover the whole journey from the departure to the final destination, unless the passenger is explicitly informed otherwise in writing. Such information shall in particular state that when the passenger misses a connection, he or she would not be entitled to assistance or compensation based on the total length of the journey. The burden of proof that the information was provided shall lie with the railway undertaking, its agent, tour operator or ticket vendor.
Amendment 349 #
Proposal for a regulation
Article 16 – paragraph 1 – point b
Article 16 – paragraph 1 – point b
(b) continuation or re-routing, under comparable transport conditions and at no additional cost, to the final destination at the earliest opportunity;
Amendment 368 #
Proposal for a regulation
Article 17 – paragraph 1 – point a
Article 17 – paragraph 1 – point a
(a) 25 % of the ticket price for a delay of 630 to 1159 minutes,
Amendment 376 #
Proposal for a regulation
Article 17 – paragraph 1 – point b
Article 17 – paragraph 1 – point b
(b) 50 % of the ticket price for a delay of 1260 minutes or more.
Amendment 423 #
Proposal for a regulation
Article 17 – paragraph 8
Article 17 – paragraph 8
(8) A railway undertaking shall not be obliged to pay compensation if it can prove that the delay was caused by severextreme weather conditions or major natural disasters endangering the safe operation of the service and could not have been foreseen or prevented even if all reasonable measures had been taken.
Amendment 429 #
(1) In the case of a delay in arrival or departure, passengers shall be kept informed of the situation and of the estimated departure time and estimated arrival time by the railway undertaking or ticket vendor or by the station manager as soon as such information is available.
Amendment 461 #
Proposal for a regulation
Article 20 – paragraph 1
Article 20 – paragraph 1
1. Railway undertakings and station managers shall, with the active involvement of representative organisations of persons with disabilities and persons with reduced mobility, establish, or shall have in place, non- discriminatory access rulerules for barrier-free and independent access for the transport of persons with disabilities and persons with reduced mobility. If independent mobility is not possible, it shall includinge their personal assistants. The rules shall allow the passenger to be accompanied by an assistance dog or an accompanying person, both free of charge, in accordance with any relevant national rules.
Amendment 468 #
Proposal for a regulation
Article 21 – paragraph 2
Article 21 – paragraph 2
(2) When a railway undertaking, ticket vendor or tour operator exercises the derogation provided for in Article 20(2), it shall upon request inform in writing the person with disabilities or person with reduced mobility concerned of its reasons for doing so within five working days of the refusal to make the reservation or to issue the ticket or the imposition of the condition of being accompanied. The railway undertaking, ticket vendor or tour operator shall make reasonable efforts to propose an alternative transport option to the person in question taking into account his or her accessibility needs.
Amendment 501 #
Proposal for a regulation
Article 23 – paragraph 2
Article 23 – paragraph 2
(2) In the absence of accompanying staff on board a train, railway undertakings shall make reasonable efforts tonevertheless enable persons with disabilities or persons with reduced mobility to have access to travel by rail.
Amendment 503 #
Proposal for a regulation
Article 23 – paragraph 3
Article 23 – paragraph 3
(3) For the purposes of this Article, assistance on board shall consist of all reasonable efforts to offer assistance to aA person with disabilities or a person with reduced mobility must be offered assistance in order to allow that person to have access to the same services in the train as other passengers, should the extent of the person’s disability or reduced mobility not allow him or her to have access to those services independently and in safety.
Amendment 509 #
Proposal for a regulation
Article 24 – paragraph 1 – point a
Article 24 – paragraph 1 – point a
(a) aThe notice required for the provision of assistance shall vary depending on the number of passengers stations handle per day on average over a year. Assistance shall be provided on condition that the railway undertaking, the station manager, the ticket vendor or the tour operator with which the ticket was purchased is notified of the person’s need for such assistance at least 48before the assistance is needed: - in the case of stations which handle more than 10 000 passengers per day on average over a year, one hour before the assistance is needed, - in the case of stations which handle between 1 000 and 10 000 passengers per day on average over a year, three hours before the assistance is needed, - in the case of stations which handle fewer than 1 000 passengers per day on average over a year, nine hours before the assistance is needed. Where a ticket or season ticket permits multiple journeys, one notification shall be sufficient provided that adequate information on the timing of subsequent journeys is provided. Such notifications shall be forwarded to all other railway undertakings and station managers involved in the person’s journey;
Amendment 541 #
Proposal for a regulation
Article 25 – paragraph 2
Article 25 – paragraph 2
2. The compensation for loss or damage referred to in paragraph 1 shall be timely executed and equal to the cost of replacement orbased on the actual value, or on the full costs of repair, of the wheelchair, equipment or devices lost or damaged, or the loss or injury of the service animal. The compensation shall also include the cost of temporary replacement in case of repair, when those are borne by the passenger.
Amendment 578 #
(1) All railway undertakings, ticket vendors, station managers and infrastructure managers of stations handling more than 10 000 passengers per day on average over a year shall each set up a complaint-handling mechanism for the rights and obligations covered in this Regulation in their respective field of responsibility . They shall make their contact details and working language(s) widely known to passengers.
Amendment 598 #
Proposal for a regulation
Article 33 – paragraph 1
Article 33 – paragraph 1
(1) Without prejudice to the rights of consumers to seek alternative redress pursuant to Directive 2013/11/EU of the European Parliament and of the Council, after having complained unsuccessfully to the railway undertaking, ticket vendor, station or infrastructure manager pursuant to Article 28, the passenger may complain to an enforcement body. Enforcement bodies shall inform complainants about their right to complain to alternative dispute resolution bodies to seek individual redress. _________________ Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (OJ L 165, 18.6.2013, p. 14).