Activities of Anna HEDH related to 2012/2067(INI)
Shadow opinions (1)
OPINION Passengers rights in all transport modes
Amendments (7)
Amendment 6 #
Draft opinion
Paragraph 3
Paragraph 3
3. Stresses that consumers have athe right to a high level of effective and equal minimum protection regardless of their mode of transport; calls for one single regulation comprising all minimum provisions and principles of passenger rights in order to reduce fragmentation and reconcile inconsistencies across the different areas of passengers‘ rightsaccompanied by specific measures in every mode of transport;
Amendment 12 #
Draft opinion
Paragraph 3 a (new)
Paragraph 3 a (new)
3a. Stresses the need for appropriate schemes to compensate the consumers for cancellations and delays in travel time caused by the service provider;
Amendment 24 #
Draft opinion
Paragraph 4 a (new)
Paragraph 4 a (new)
4a. Stresses that enforcement of existing passenger rights should be a key priority. National enforcement bodies should work closely together and should have sufficient means and resources to ensure effective enforcement. Effective enforcement reduces the need for additional reporting obligations for operators, as foreseen by the Commission
Amendment 26 #
Draft opinion
Paragraph 5
Paragraph 5
5. Stresses the need to ensure that passengers are informed of these rights before purchasing travel services, and that such information is easy to understand and made available throughout the various stages of travel; calls for action to strengthen the role of consumer centres in resolving consumer problems and disputes, and to ensure that effective mechanisms for alternative dispute resolution and collective redress are available; calls, in this context, for the establishment of a single helpline website for information on passengers‘ rights (www.travel.eu)s in each Member State;
Amendment 44 #
Draft opinion
Paragraph 7 a (new)
Paragraph 7 a (new)
7a. Stresses that full information on the travel and any disruption, cancellation and delay should always be given at the travel services web;
Amendment 47 #
Draft opinion
Paragraph 7 b (new)
Paragraph 7 b (new)
7b. Calls for the adoption of open data principles to facilitate the development of services to help consumers plan their travel;
Amendment 51 #
Draft opinion
Paragraph 8
Paragraph 8
8. Stresses that passengers with limited mobility or with disabilities must be given equal travel opportunities and unrestricted access and assistance to services. Information needed for travellers must be given in accessible and alternative formats.