10 Amendments of Nathalie GRIESBECK related to 2012/2067(INI)
Amendment 26 #
Motion for a resolution
Paragraph 3
Paragraph 3
3. Is aware that there are structural differences within individual transport modes and that a single cross-cutting regulation on passenger rights as a whole cannot be drawn up at present, because the regulations on passenger rights in waterborne and bus and coach transport have not yet entered into force; believes, however, that a holistic approach is needed, so as to integrate all passenger rights – inter alia to compensation, reimbursement and information – into a common legislative framework;
Amendment 76 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Recommends that adequately staffed info points and help desks be set up at places of departure and arrival (airports, railway stations, bus terminals, and ports) and that both carriers and the operators of the above facilities with whom complaints can be lodged and who can take immediate decisions provide more comprehensive assistance to passengers in the event of massive travel disruption; , in particular with regard to assistance, reimbursement, rerouting, rebooking, and lost or delayed baggage,
Amendment 80 #
Motion for a resolution
Paragraph 8 a (new)
Paragraph 8 a (new)
8a. Takes the view that all transport companies must provide accessible, effective telephone assistance for all passengers once a trip has been booked; this assistance must provide information and alternative proposals in the event of disruption and, in the case of air, maritime and rail transport, should in no circumstances exceed the cost of a local call;
Amendment 83 #
Motion for a resolution
Paragraph 9 a (new)
Paragraph 9 a (new)
9a. Calls on the Commission to update all sources of information (Commission’s website, DG TREN’s website, documents, brochures) concerning passenger rights in the different transport modes, taking account of the latest legal decisions, particularly by the European Court of Justice;
Amendment 84 #
Motion for a resolution
Paragraph 9 b (new)
Paragraph 9 b (new)
9b. Calls on carriers and tour operators to make greater efforts to inform passengers more fully; considers that this information must be provided in time and be readily understandable, exact, complete and easily accessible by all in the language used for booking the ticket and throughout key stages of the journey, starting from when the passenger is considering whether to book a ticket;
Amendment 174 #
Motion for a resolution
Paragraph 18 a (new)
Paragraph 18 a (new)
18a. Points out that Member States have an obligation to monitor the financial standing of airlines and have the possibility of withdrawing an airline’s operating licence if its finances are insufficient; urges the Commission to ensure that national authorities comply with these obligations and to ensure that stranded passengers can be repatriated in the event of insolvency, bankruptcy, cessation of operations or the withdrawal of an operating licence;
Amendment 183 #
Motion for a resolution
Paragraph 19 a (new)
Paragraph 19 a (new)
19a. Considers that if luggage is lost, delayed or damaged, airlines must in the first instance compensate the passengers with whom they have concluded a contract but, at a later stage, airlines must have a right to seek redress from the airports or service providers when they are not necessarily responsible for any prejudice that has occurred;
Amendment 196 #
Motion for a resolution
Paragraph 21 a (new)
Paragraph 21 a (new)
21a. Considers it essential to establish minimum standards for assisting people with disabilities and reduced mobility in all modes of transport so as to ensure a harmonised approach throughout the European Union;
Amendment 210 #
Motion for a resolution
Paragraph 22 a (new)
Paragraph 22 a (new)
22a. Wishes to eliminate the abusive and/or discriminatory practices pursued by some carriers that require people with reduced mobility to be accompanied; emphasises that a carrier may not routinely require such passengers to be accompanied by another person;
Amendment 215 #
Motion for a resolution
Paragraph 23
Paragraph 23
23. Maintains that carriers must improve the quality of assistance to people with disabilities or reduced mobility and train their staff to be more aware of the needs of people in those categories, in order to make it easier for them to enter and exit different transport vehicles (plane, train, coach, etc.);