Activities of Antonyia PARVANOVA related to 2010/2274(INI)
Shadow reports (1)
REPORT on universal service and the 112 emergency number PDF (215 KB) DOC (135 KB)
Amendments (16)
Amendment 4 #
Motion for a resolution
Recital A a (new)
Recital A a (new)
Aa. whereas particular attention must be paid so that vulnerable groups are not left behind and special effective measures should always be implemented to guarantee their social inclusion and access to services on an equal footing with all other citizens;
Amendment 13 #
Motion for a resolution
Recital G
Recital G
G. whereas the only number which can be used inEuropean emergency number 112, created in 1991 by a decision of the Council to enable citizens to access all EU Member States to contact emergency services, is the European emergency number ‘112’gency services (fire, police and medical services), is the only emergency number that can be accessed in all the Member States of the European Union, and while a large majority of Europeans is still unaware of it, with no progresses observed since 2000;
Amendment 16 #
Motion for a resolution
Recital G a (new)
Recital G a (new)
Ga. whereas efforts are still necessary to assess and ensure the quality of service when dialling 112 both on the telecommunications and emergency services coordination aspects, and while a comprehensive and detailed assessment of the real state of implementation of the 112 service in the EU as experienced by citizens, notably evaluating accessibility, interoperability and intervention times, has not been carried out;
Amendment 24 #
Motion for a resolution
Paragraph 4
Paragraph 4
4. Supports the Digital Agenda's ‘Broadband for all’ objectives and is convinced that universal access to broadband helps citizens and business to reap the full benefits of the Digital Single Market, in particular by improving social inclusion, creating new opportunities for socially and environmentally innovative businesses driving jobs, growth and more opportunities for cross border trade; to this end, supports the promotion of digital literacy;
Amendment 31 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Stresses that the Universal service is not a rightthe only or the key driver for achieving the ‘broadband for all’ objective given the high investment costs required, without necessarily being able to provide significantly improved services to consumers;
Amendment 38 #
Motion for a resolution
Paragraph 7
Paragraph 7
7. Considers that Universal service obligations could eventually become an additional incentive to the development of broadband possibly as a medium-term target;
Amendment 56 #
Motion for a resolution
Paragraph 14 a (new)
Paragraph 14 a (new)
14a. Calls on Member States to make use of the best points of disseminating information on the 112 emergency number, in particular schools, through which a great number of households can be easily sensitised, airports and train stations, given that the "112" is particularly useful to travellers, as well as the information portals of the national emergency services;
Amendment 60 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Calls on the Commission, in close cooperation with Member States, to significantly improve the accuracy and reliability of caller location information under the new EU telecoms rules and upgrade their technology with the ultimate goal of automatic localisation for all 112 calls within few seconds in order to provide accurate and reliable information to dispatchers and therefore prove valuable to citizens;
Amendment 63 #
Motion for a resolution
Paragraph 15 a (new)
Paragraph 15 a (new)
15a. Calls on the Commission to support the development of European Next Generation 112 standards and regulations pertaining to caller-location for VoIP calls, considering that these may be initiated through network-independent applications;
Amendment 64 #
Motion for a resolution
Paragraph 16
Paragraph 16
16. Requests financing to be made available and research projects to be supported to ensure the development of the best possible technologies for identifying of caller location, includnotably by allocating the ICT-PSP funds indicated ing throughe EU Budget 2009, 2010 and 2011 in order to support the testing and implementation of innovative services (based on VoIP, and therefore supports the developmentIP-access to 112) in anticipation of the establishment of a Next Generation 112 system in the EU. The Commission is also invited to examine the implementation of nNext gGeneration standards and regulati112 applications such as texting, video and social networks and how such applications, which are currently available to citizens, can be implemented in emergency communications to improve access to 112 as well as enhance citizen initiated emergency response;
Amendment 67 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Highlights the importance of better coordination between emergency bodies both at national and cross border/European Union level to achieve the highest level of effectiveness and, to this end, calls on the Commission to support and co-ordinate with Member State administrations to explore ways to improve interoperability between their systems;
Amendment 68 #
Motion for a resolution
Paragraph 19
Paragraph 19
19. Calls on the Commission, in close cooperation with Member States, to set reliability and quality requirements and establish immediate reaction indicatfor the whole "112" service chain, and to establish performance indicators and guidelines pertaining to the quality of the 112 service as experienced by citizens, taking into account the need fors as performance targetccessibility, for interoperability between emergency services, for multilingualism and for timely and qualitative interventions of emergency services;
Amendment 69 #
Motion for a resolution
Paragraph 19
Paragraph 19
19. Calls on the Commission to set as soon as possible reliability requirements and establish immediate reaction indicators as performance targets;
Amendment 72 #
Motion for a resolution
Paragraph 20
Paragraph 20
20. Recommends the exchange of best practices particularly on using a single operator to handle a call and the use of interpretation services that could help people who do not speak the language of the country in which they are using the emergency servicCalls on the Commission to support through an action programme the sharing of experiences and the exchange of best practices between EU emergency services by setting-up a network of experts, focusing on regular exchanges of information involving National Regulatory Agencies, emergency services and Civil Society Organisations (CSOs). It should also provide for the support of the deployment of 112 in EU candidate and neighbouring countries;
Amendment 82 #
Motion for a resolution
Paragraph 22 a (new)
Paragraph 22 a (new)
22a. Calls on the Commission to evaluate, by independent bodies and by the end of 2012 at the latest, the real state of implementation of the 112 throughout the EU as experienced by citizens, assessing notably accessibility, interoperability and intervention times. In this respect, the Commission is also invited to provide by the same date an overview of legally binding and practically implemented intervention times in the EU and to extend the impact study prepared in the framework of eCall to the human and financial consequences of the functioning of 112;
Amendment 84 #
Motion for a resolution
Paragraph 22 b (new)
Paragraph 22 b (new)
22b. Calls on the Commission, in close cooperation with Member States, to assess and consider, as soon as possible, appropriate actions to extend the notion of the Universal Service to include the creation and maintenance of a pan- European, multilingual, accessible to all and efficient «reverse 112» i.e. an early warning system for citizens using telecommunications in case of imminent or developing major emergencies and disasters throughout the EU;