Activities of Antonyia PARVANOVA related to 2012/2067(INI)
Shadow opinions (1)
OPINION Passengers rights in all transport modes
Amendments (14)
Amendment 4 #
Draft opinion
Paragraph 2 – subparagraph 1 (new)
Paragraph 2 – subparagraph 1 (new)
Invites the Commission to consider introducing complementary measures to improve the application and enforcement of the legislation on passenger rights. These may include keeping updated and published on the EC's website the informative documents on passengers' rights, as well as fostering discussions and collaboration between Member States, national enforcement bodies, consumer organizations and transport companies in order to disseminate best practices and build agreement on the controversial parts of the legislation;
Amendment 5 #
Draft opinion
Paragraph 2 – subparagraph 2 (new)
Paragraph 2 – subparagraph 2 (new)
Underlines the importance of uniform, effective, dissuasive and proportionate sanctions in order to create a level playing field and powerful economic incentives for all actors involved to comply with the provision on passenger rights;
Amendment 11 #
Draft opinion
Paragraph 3
Paragraph 3
3. Stresses that consumers have a right to effective and equal protection regardless of their mode of transport; calls forsuggests that further research could be carried out to examine the opportunity and feasibility of establishing one single regulation comprising all provisions and principles of passenger rights in order to reduce fragmentation and reconcile inconsistencies across the different areas of passengers‘ rights;
Amendment 21 #
Draft opinion
Paragraph 4 – subparagraph 1 (new)
Paragraph 4 – subparagraph 1 (new)
Emphasizes the widespread proliferation of unfair contract terms in transport contracts and an increase in national case law prohibiting certain regularly used terms; thus urges the Commission to address this issue by black-listing specific unfair terms in the transport sector, in particular as regards the contractual issues related to the transferability of tickets, force majeure circumstances, the unilateral rescheduling of travel itineraries, the prohibition to use tickets separately unless based on very limited and objective "no show" criteria, the provisions related to mishandled, delayed or damaged luggage and the unreasonable restrictions on hand luggage on board of airplanes;
Amendment 22 #
Draft opinion
Paragraph 4 – subparagraph 2 (new)
Paragraph 4 – subparagraph 2 (new)
Notes that existing commercial practices (such as check-in fees, priority boarding fees, card-payment fees, luggage fees, fees for complying with EU legislation or the blocking of double the amount of the price of the ticket from the passenger's bank account for a certain period of time) lead to substantive differences between the advertised and the final price thus making it difficult for consumers to understand or foresee all the components making up final fares; therefore stresses the need to ensure effective implementation and enforcement of the legislation on price transparency;
Amendment 23 #
Draft opinion
Paragraph 4 – subparagraph 3 (new)
Paragraph 4 – subparagraph 3 (new)
Stresses the need to ensure consistency between the different legislation on passenger rights and to ensure that passengers buying seat-only tickets are equally effectively protected in cases of company insolvency or loss of operational license, as package travellers are already, in order to avoid any discrimination against passengers based on the type of ticket purchase or unfair competition between the different service providers;
Amendment 27 #
Draft opinion
Paragraph 5
Paragraph 5
5. Stresses the need to ensure that passengers areceive timely and accurate informedation ofn these rights before purchasing travel services, and that such information is, especially on rights and procedures for receiving help in cases of long delays/cancellation and for requesting compensation, is clearly stated in a comprehensive and consumer- friendly manner and made available throughout the various stages of travel; calls for action to strengthen the role of consumer centres in resolving consumer problems and disputes, and to ensure that effective mechanisms for alternative dispute resolution and collective redress are available; calls, in this context, for the establishment of a single helpline website for information on passengers‘ rights (www.travel.eu);
Amendment 30 #
Draft opinion
Paragraph 5 – subparagraph 1 (new)
Paragraph 5 – subparagraph 1 (new)
Efforts to publicize passengers' rights could be extended and shared among the actors in the chain by means of cooperation between national authorities, consumer organizations, national enforcement bodies, transport companies, etc;
Amendment 42 #
Draft opinion
Paragraph 7 – subparagraph 1 (new)
Paragraph 7 – subparagraph 1 (new)
Calls on the Commission to propose measures for setting up harmonised and accessible complaint handling procedures and means of redress which will ensure the effective protection of the rights of passengers and will guarantee that they receive the compensation they are entitled to in a timely and efficient manner;
Amendment 43 #
Draft opinion
Paragraph 7 – subparagraph 2 (new)
Paragraph 7 – subparagraph 2 (new)
Notes that the deadlines for responding to passengers' complaints vary with the different provisions on passenger rights; for this reason invites the Commission to set fixed deadlines for responding to passengers' complaints which would apply to all modes of transport;
Amendment 54 #
Draft opinion
Paragraph 8 – subparagraph 1 (new)
Paragraph 8 – subparagraph 1 (new)
Emphasises the need to harmonize booking procedures, procedures to ask for assistance and security control policies, and to provide better information on these issues from the time of booking until passengers with reduced mobility or with disability have reached their destination point;
Amendment 55 #
Draft opinion
Paragraph 8 – subparagraph 2 (new)
Paragraph 8 – subparagraph 2 (new)
Highlights the fact that the training of personnel plays a key role for guaranteeing the effective implementation of the legislation on the rights of passengers with reduced mobility or with disability and is the most cost-efficient means for ensuring non-discrimination; therefore stresses that adequate training of personnel must be provided in close cooperation with representative organizations of persons with reduced mobility or with disability;
Amendment 56 #
Draft opinion
Paragraph 8 – subparagraph 3 (new)
Paragraph 8 – subparagraph 3 (new)
Emphasises the fact that there is a need to ensure that mobility equipment is not considered and/or treated as ordinary luggage, but as an indispensable tool for independence which is irreplaceable for the passenger; for this reason it underlines that mobility equipment should be handled with care by trained personnel according to strict and harmonized procedures for boarding and disembarking, allowing passengers to use this equipment as long as possible;
Amendment 57 #
Draft opinion
Paragraph 8 – subparagraph 4 (new)
Paragraph 8 – subparagraph 4 (new)
Believes that it is essential to ensure that people who need medical oxygen when travelling, obese passengers and passengers who are required to travel with an assistant are not required to pay additional charges or denied boarding unless on strictly safety grounds;