3 Amendments of Sirpa PIETIKÄINEN related to 2011/0373(COD)
Amendment 185 #
Proposal for a directive
Recital 21 a (new)
Recital 21 a (new)
(21 a) Encourages the Commission to develop the European Consumer Centre Network to enable it to have legal authority in the area of ADR and especially in cross-border disputes.
Amendment 318 #
Proposal for a directive
Article 8 – paragraph 1 – point d
Article 8 – paragraph 1 – point d
(d) the dispute is resolvedoutcome of the ADR procedure is made available within 9120 days from the date on which the ADR entity has received the complaint. In the case of complex disputes, the ADR entity may extend this time period. and all relevant documentation pertaining to that complaint. In the case of complex disputes or for other justified grounds, this time period may be exceeded.
Amendment 370 #
Proposal for a directive
Article 10 – paragraph 2
Article 10 – paragraph 2
2. The information referred to in paragraph 1 shall be mentioned in an easily, directly, prominently and permanent clear, comprehensible and easily accessible way on the trader's website, where one exists, and if applicable in the general terms and conditions of contracts for the sale of goods or provision of services between the trader and a consumer and in invoices and receipts relating to such contracts. It shall specify how further information on the ADR entity concerned and on the conditions for using it can be accessed.