15 Amendments of Dominique VLASTO related to 2011/2150(INI)
Amendment 19 #
Motion for a resolution
Paragraph 2
Paragraph 2
2. Calls on the Commission to promotensure uniform application of the Regulations and develop better cooperation amongst the EBs, including via exchange of best practice and formalisation of a European network of EBs;
Amendment 23 #
Motion for a resolution
Paragraph 3
Paragraph 3
3. Considers that there is a need for a better definition of the EBs’ role, that EBs should be able to act on their own initiative and have no conflict of interest with air carriers or airports and that national sanctions applicable to air carriers in case of breach of EU rules should be made more effective; considers that EBs should be obliged to publish details of the complaints they receive on a yearly basis and that the Commission should publish a league table based on air carriers’ performance;
Amendment 43 #
Motion for a resolution
Paragraph 5
Paragraph 5
5. Stresses that air carriers should ensure the presence of contact personnel at each airport they operate from who can take immediate decisionsapply the decisions laid down by the Regulation in case of disruption, in particular with regard to assistance, reimbursement, rerouting and rebooking, and with whom complaints can be lodged;
Amendment 57 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Underlines that passengers should have the right to be informed about the ‘Passenger Name Record’ (PNR) kept on them by the air carrier; stresses that passengers should not be denied boarding on the basis of their PNR, except if they are suspected of terrorist crim carrier is obliged to do so on grounds of public security, at the request of and in cooperation with the competent national authorities;
Amendment 84 #
Motion for a resolution
Paragraph 9
Paragraph 9
9. Calls on the Commission to examinpropose measures that would allow passengers to correct online booking errors or to withdraw from an online reservationrelating to PNR data, free of charge, within a cooling-off period of at least 48 hours following the initial booking;
Amendment 100 #
Motion for a resolution
Paragraph 10 a (new)
Paragraph 10 a (new)
10a. Calls on the Commission to propose measures that would make it possible to harmonise commercial practice concerning hand luggage so as to protect passengers against excessive restrictions and to allow them to carry on board a reasonable amount of hand luggage, including purchases from airport shops;
Amendment 110 #
Motion for a resolution
Paragraph 13
Paragraph 13
13. Calls on the Commission to incorporate the European Court of Justice’s interpretations of various definitions and terms, in particularclarify the notion of ‘extraordinary circumstances’ and the rules foron assistance and compensation, in any upcoming revision of the Regulation, taking note of the European Court of Justice’s interpretations of various definitions and terms;
Amendment 125 #
Motion for a resolution
Paragraph 14 a (new)
Paragraph 14 a (new)
14a. Calls on the Commission to propose ways of better reconciling the practice of overbooking with the duty of information to the passenger and the right to services provided in accordance with the conditions set out when the ticket was purchased;
Amendment 132 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Believes that passengers whose luggage has been lost or delayed should enjoy equivalent rights, in terms of compensation and assistance, to passengers who have been delayed themselvesbe informed of their rights under the Montreal Convention and Regulation (EC) No 889/2002;
Amendment 144 #
Motion for a resolution
Paragraph 19
Paragraph 19
19. Calls on the Commission to propose a maximum time limit of one month for industry and two months for EBs for handling of passenger complaints; considers that acknowledgement of receipt of complaints should be sent to passengers within 48 hours; and that passengers who make their reservation by electronic means, such as the internet, should also be entitled to make contact, at no cost, with their airline using the same means, and with a clearly marked address for same, so that the customer can quickly and easily make contact with the relevant staff at the airline to resolve any problems.
Amendment 148 #
Motion for a resolution
Paragraph 20
Paragraph 20
20. Is of the opinion that more balanced burden-sharing between air carriers, airports and other service providers concernedenhanced cooperation and coordination between air carriers, airport managing bodies, ground handling agents, air navigation service providers and National Enforcement Bodies, notably in extraordinary circumstances, should be explorncouraged;
Amendment 156 #
Motion for a resolution
Paragraph 21
Paragraph 21
21. Invites the Commission to revise compensation criteria, levels and mechanisms; stresses that the currently applicable compensation levels should in no way be weakened, and that particular attention should be given to every passenger who has experienced long delays, irrespective of the cause in order to take fully into account the damages he has suffered ;
Amendment 162 #
Motion for a resolution
Paragraph 22
Paragraph 22
Amendment 167 #
Motion for a resolution
Paragraph 23
Paragraph 23
23. Believes that the Regulation should specifically cater, in order to guarantee the rights of passengers and at the same time to avoid abuses, the Regulation should clarify provisions, if and when it is allowed for passengers whto self- assist by purchasing refreshments or booking hotels or alternative flights and claiming back reasonable expenses from the air carrier;
Amendment 194 #
Motion for a resolution
Paragraph 30
Paragraph 30
30. Insists that any damage tocalls on the Commission to make efforts in view of a possible modification of the Montreal Convention, as to ensure that the mobility equipment of PRM must be compensated in full, as such equipment is important for their integrity, dignity and independence and is therefore in no way comparable with luggage, and that the passenger should have the right, whenever possible, to use his or her own wheelchair until the door of the aircraft, and receive it back at the door of the aircraft upon arrival; meanwhile insists that PRMs must be informed of their right to claim compensation for damages to their mobility equipment and of their right to make a special declaration of interest in accordance with the Montreal Convention;