16 Amendments of Dominique VLASTO related to 2012/2067(INI)
Amendment 19 #
Motion for a resolution
Paragraph 2
Paragraph 2
2. Is of the opinion that the common criteria (non-discrimination, fulfilment of the transport contract, exact and accessible information in good time, and appropriate assistance without delay in the event of problems), together with the ten specific passenger rights listed in the Commission communication, form a core ofcorrespond to the main rights cutting across modes and form a solid basis for establishing a legally enforceable charter on passenger rights;
Amendment 42 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carrieall transport operators to make greater efforts to inform passengers more fully; considers that information must be provided in time and be readily understandable, exact, and complete, and that, as regards possible travel problems, passengers must be made aware of their rights at the outset, when they book a trip;
Amendment 48 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carriers to make greater efforts to inform passengers more fully; considers that information must be provided in time and be readily understandable, exact, and complete, and that, as regards possible travel problems,accessible to all passengers, who must be made aware of their rights as regards possible travel problems at the outset, when they book a trip;
Amendment 73 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Recommends that adequately staffed info points and help desks be set up at places of departure and arrival (airports, railway stations, bus terminals designated under Article 12 of Regulation 181/2011, and ports) and that both carriers and the operators of the above facilities provide more comprehensive assistance to passengers, particularly in the event of massive travel disruption;
Amendment 91 #
Motion for a resolution
Paragraph 11
Paragraph 11
11. Calls on the Commission to enable the current law on price transparency and unfair commercial practices to be implemented and enforced effectively, in accordance with Directive 2011/83/EC, and to ensure that the headline price corresponds exactly to the final price and that no unreasonable extra costs (e.g. handling charges orreflects the final price as accurately as possible, by specifically including operating costs, taxes and administrative fees, as well as certain ancillary service costs such as charges for payment by credit card) are added just before a purchase is made or handling charges;
Amendment 138 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Calls on the Commission to produce a standard EU-wide complaint form, to be translated into all EU languages and used for all modes, which should be given to passengers when they make a reservation; believes that a fixed maximum time limit for handling complaints should be laid down for all modcalls on the Commission to propose, for all modes of transport, one single legal obligation indicating in days the maximum time limit for handling complaints, to be met by transport operators and/or national complaint- handling services;
Amendment 141 #
Motion for a resolution
Paragraph 15 a (new)
Paragraph 15 a (new)
15a. Asks the Commission to ensure that all passengers have the possibility to get in touch with the transport operator, particularly for information or complaint purposes, at non-premium rates by all the methods of communication that can be used when booking;
Amendment 142 #
Motion for a resolution
Paragraph 15 b (new)
Paragraph 15 b (new)
15b. Considers that contact details for the after-sales services provided by transport operators, such as passenger information and complaints handling services, should be clearly indicated on the ticket, in the same way as all the indispensable features of a transport service such as the price and the summary of terms and conditions of travel;
Amendment 148 #
Motion for a resolution
Paragraph 16 a (new)
Paragraph 16 a (new)
16a. Recommends recourse to mediation in order to resolve disputes between passengers and carriers whenever possible for all modes of transport;
Amendment 157 #
Motion for a resolution
Paragraph 17
Paragraph 17
17. Points to the need, as far as all modes are concerned, for a clearer definition of the term ‘extraordinary circumstances’, as this would enable carriers and national enforcement authorities to apply the rules more consistently and ensure that citizens could be informed to more useful effect about their rights; calls on the Commission to draw up the necessary legislative proposals, while considering the practical differences between modes of transport when drawing up such a definition;
Amendment 165 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Calls on the Commission to consider whatpropose legislative measures obliging all actionors to takeprotect passengers should airlines carrier go bankrupt, and draws attention in this connection to its resolution of 25 November 2009;
Amendment 182 #
Motion for a resolution
Paragraph 19 a (new)
Paragraph 19 a (new)
19a. Asks the Commission to better reconcile the practice of overbooking with the right to information before purchase and at the various stages of travel, and the right to services provided in accordance with the conditions set out when the ticket was purchased, by specifically proposing compensation determined according to the damage suffered and the mode of transport;
Amendment 186 #
Motion for a resolution
Paragraph 20 a (new)
Paragraph 20 a (new)
20 a. urges the Commission to accelerate with the tabling of a legislative proposal revising the Package Travel Directive 90/314/EEC, in order to ensure that consumers and firms in the sector have a clear legal framework both for standard situations and for exceptional situations; stresses, moreover, that during its revision, the Commission shall consider to make the same legislation applicable to all parties offering tourism services, as the quality of a service provided to a consumer and fair competition should be prime factors in this context;
Amendment 191 #
Motion for a resolution
Paragraph 21
Paragraph 21
21. Calls on carriers, together with industry, to devise comprehensible standard notification procedures and, if possible, set up coordinated notification systems, so as to make travel easier for people with disabilities or reduced mobility and enablcourage them to communicate their assistance needs in advance so that carriers can adapt to specific requirements and thus meet their obligations to assist;
Amendment 202 #
Motion for a resolution
Paragraph 22
Paragraph 22
22. Maintains that the transport infrastructure and ticket booking systems must be such as to enable people with disabilities or reduced mobility to have access without discrimination to all means of transport and related services; as regards the cases in which unaccompanied people with disabilities are denied boarding on account of safety regulations, draws attention to the judgment handed down by a French court in January 2012;
Amendment 228 #
Motion for a resolution
Paragraph 25
Paragraph 25
25. Urges the industry to develop a clear system for ‘through tickets’ (i.e. transport contracts for several legs of a journey using the same mode) and integrated tickets (i.e. contacts for intermodal transport chains), with an emphasis on smart cards; draws attention in this connection to the Rail Regulation, which requires computer- assisted information and reservation systems to be adapted to common standards so as to enable travel information and ticketing services to be organised on an EU-wide basis;