9 Amendments of Emilie TURUNEN related to 2011/2150(INI)
Amendment 1 #
Draft opinion
Paragraph 1
Paragraph 1
1. Emphasises the importance of addressing existing gaps in Member States' implementation and enforcement of Regulation (EC) No 261/2004 and Regulation (EC) No 1107/2006 on air passengers' rights, which contribute to legal uncertainties and constitute obstacles to efficient protection of consumers; encourages the Commission to take action against Member States which do not implement this legislation;
Amendment 13 #
Draft opinion
Paragraph 2 a (new)
Paragraph 2 a (new)
2a. Stresses that information detailing passengers' rights should be communicated in a simple, appropriate and understandable way throughout the key stages of a journey, starting from when the passengers are considering whether to book their ticket ; stresses that air carriers should ensure the presence of contact personnel at each airport they operate from who can take immediate decisions in case of disruption, in particular with regard to assistance, reimbursement, rerouting and rebooking, and with whom complaints can be lodged;
Amendment 18 #
Draft opinion
Paragraph 2 b (new)
Paragraph 2 b (new)
2b. Emphasises the right of passengers to have easy access to accurate and objective information detailing the environmental impact and energy efficiency of their travel, which should be clearly visible both on the websites of air carriers, as well as on tickets themselves ; calls on the Commission and air carriers to support ongoing work in this direction;
Amendment 27 #
Draft opinion
Paragraph 3
Paragraph 3
3. Notes that existing commercial practices can make it difficult for consumers to understand or foresee allislead consumers about the components making up final air fares and; stresses the need to ensure price transparency, such as the provisions on passenger transport services in the recently adopted Consumer Rights Directive which states that before the consumer is bound by any contract or any offer, the trader shall provide the consumer with the total price inclusive of taxes ; insists that the advertised price must fairly reflect the final price;
Amendment 31 #
Draft opinion
Paragraph 3 a (new)
Paragraph 3 a (new)
3a. Calls on the Commission to address the proliferation of unfair terms in air carrier contracts such as the non- transferability of tickets and the unfair requirement that passengers must use the ongoing part of a return ticket in order to be able to use the return part;
Amendment 35 #
Draft opinion
Paragraph 4 a (new)
Paragraph 4 a (new)
4a. Urges the Commission to propose the obligation for air carriers to provide for a final guarantee to cover the liabilities of air carriers towards passengers, in the case of insolvency, bankruptcy or removal of an operating license;
Amendment 38 #
Draft opinion
Paragraph 5
Paragraph 5
5. Calls on the Commission to draw up guidelines on the interpretation of Regulation (EC) No 1107/2006 concerning the rights of air passengers with reduced mobility, notably on the provisions on security and accompanying persons; shares the Commission's view that the current definition of "passengers with reduced mobility" (PRM) should not be restricted ; calls on the Commission to cooperate with the enforcement bodies and the relevant representative organisations in order to improve the implementation of this Regulation;
Amendment 49 #
Draft opinion
Paragraph 6
Paragraph 6
6. Encourages the Commission to work with Member States to identify and overcome shortcomings in national complaint handling bodies and procStresses that the consumers' possibilities of claiming their rights should be increased ; encourages therefore the Commission to propose measures for setting up accessible and independent complaint handling procedures and means of redures and to ensure proper coordination of the legislation on air passengers' rights with the expected EU measures on alternative dispute resolution mechanisms.s which will ensure the effective protection of the rights of passengers and will guarantee that they receive the compensation they are entitled to in a timely and efficient manner ; calls for the national EBs or a new EU EB to assist consumers in their complaints, especially cross-border;
Amendment 52 #
Draft opinion
Paragraph 6 a (new)
Paragraph 6 a (new)
6a. Calls to ensure proper consistency between the legislation on air passengers' rights and the expected EU measures on collective redress in order to guarantee passengers' rights in an efficient way and challenge those companies that systematically ignore these rights;