Activities of Olga SEHNALOVÁ related to 2012/2067(INI)
Shadow reports (1)
REPORT on passenger rights in all transport modes PDF (254 KB) DOC (164 KB)
Amendments (20)
Amendment 6 #
Motion for a resolution
Citation 6 a (new)
Citation 6 a (new)
- having regard to the United Nations Convention on the Rights of Persons with disabilities;
Amendment 18 #
Motion for a resolution
Paragraph 2
Paragraph 2
2. Is of the opinion that the common criteria (non-discrimination, fulfilment of the transport contract, exact and accessible information in good time, and appropriate assistance without delay in the event of problems and possible compensation), together with the ten specific passenger rights listed in the Commission communication, form a core of rights cutting across modes;
Amendment 20 #
Motion for a resolution
Paragraph 2 a (new)
Paragraph 2 a (new)
2 a. Notes that the precondition to safety and security, including both the technical safety of the transport equipment and the physical safety of passengers has to remain the prerogative;
Amendment 39 #
Motion for a resolution
Paragraph 5 b (new)
Paragraph 5 b (new)
5 b. Invites public authorities, national consumer protection agencies, and organizations representing all passengers to launch similar campaigns;
Amendment 46 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carriers to make greater efforts to inform passengers more fully; considers that information must be provided in time and be readily understandable, exact, and completaccurate, simple, neutral, complete and easily accessible, and that, as regards possible travel problems, passengers must be made aware of their rights at the outset, when they book a trip, having the possibility to choose from all the EU official languages;
Amendment 57 #
Motion for a resolution
Paragraph 6 a (new)
Paragraph 6 a (new)
6 a. Calls on carriers to provide information about passenger rights on the travel ticket, especially the contacts for help and assistance;
Amendment 69 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Recommends that adequately staffed info points and help desks, whose staff is sufficient and adequately trained to respond to persons with reduced mobility needs, be set up at places of departure and arrival (airports, railway stations, bus terminals, and ports) and that both carriers and the operators of the above facilities provide more comprehensive assistance to passengers, including in the event of massive travel disruption;
Amendment 96 #
Motion for a resolution
Paragraph 11
Paragraph 11
11. Calls on the Commission to enable the current law on price transparency and unfair commercial practices to be implemented and enforced effectively, in accordance with Directive 2011/83/EC, and to ensure that the headline price corresponds exactly to the final price and that no unreasonable extra costs (e.g. handling charges or a charge for payment by credit card) are added just before a purchase is made;
Amendment 100 #
Motion for a resolution
Paragraph 11 a (new)
Paragraph 11 a (new)
11 a. Calls on the Commission to ensure that price discrimination against passengers on the basis of their country of residence is more thoroughly investigated and, where identified, fully eliminated;
Amendment 107 #
Motion for a resolution
Paragraph 12
Paragraph 12
12. Notes that EU passenger rights law is still not being applied and enforced in the same way in all transport modes and in all parts of the EU, a fact which not only creates uncertainty for passengers wishing to exercise their rights, but also impedes fair competition among carriers;
Amendment 109 #
Motion for a resolution
Paragraph 12 a (new)
Paragraph 12 a (new)
12 a. Notes that accessibility has direct impact on quality of health and social life of older persons who often face mobility, sensory or mental impairments affecting their ability to travel and to remain an active participant in society;
Amendment 112 #
Motion for a resolution
Paragraph 13
Paragraph 13
13. Calls on the Commission to use all its powers including the infringement procedure when necessary to make the national enforcement bodies work more closely together, adopt more uniform working methods, and exchange information intensively at national level and EU-wide with a view to networking and to implementing the relevant EU legislation more consistently;
Amendment 124 #
Motion for a resolution
Paragraph 14
Paragraph 14
14. Calls on the Commission to use its influence in order to provide joint complaint-handling machinery for the national enforcement bodies in the form of a central electronic clearing-house; believes that the clearing-house should advise passengers lodging complaints and, to save time and costs, refer them to the appropriate national enforcement body; recommends, as regards the information and advice to be obtained through the clearing-house, that a standard e-mail address be adopted and an inexpensiv free EU-wide hotline set up;
Amendment 146 #
Motion for a resolution
Paragraph 16
Paragraph 16
16. Urges the Commission, together with the Member States, to ascertain where the structural and procedural flaws lie within the national complaint-handling services and eliminate them, and to ensure that the laws are implemented in conjunction with the planned EU measures in the area of alternative dispute resolution (ADR) and effective collective redress mechanism to ensure that passengers can exercise their rights for an affordable, expedient and accessible Europe-wide system, with the proviso that passengers must continue to have the option of appealing to the courts;
Amendment 151 #
Motion for a resolution
Paragraph 17
Paragraph 17
17. Points to the need, as far as all modes are concerned, for a clearersingle and unambiguous definition of the term ‘extraordinary circumstances’, as this would enable carriers and national enforcement authorities to apply the rules more consistently and ensure that citizens could be informed to more useful effect about their rights; calls on the Commission to draw up the necessary legislative proposals;
Amendment 164 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Calls onUrges the Commission to considerdeclare what action to take should airlines go bankruptit envisages to take to oblige the air carriers for a final guarantee to cover liabilities towards air passengers in the case of insolvency, bankruptcy or removal of an operating licence, and draws attention in this connection to its resolution of 25 November 2009;
Amendment 184 #
Motion for a resolution
Paragraph 20
Paragraph 20
20. Calls on carriers to give the utmost attention to passenger safetysafety and security, including both the technical safety of the transport equipment and the physical safety of passengers and train their staff to cope with emergencies;
Amendment 195 #
Motion for a resolution
Subheading 6 a (new)
Subheading 6 a (new)
21. (new) Notes that the category of persons with disabilities or reduced mobility is not homogeneous and that their accessibility and assistance needs are various;
Amendment 203 #
Motion for a resolution
Paragraph 22
Paragraph 22
22. Maintains that the transport infrastructure must be such as to enable people with disabilities or reduced mobility to have access without discrimination to all means of transport;and in accessible formats (e.g. Braille, easy-to- read) to all means of transport and at all stages of the travel, from being able to book a ticket, access the platform, get in the vehicles to being able to lodge a complaint if needed, as regards the cases in which unaccompanied people with disabilities are denied boarding on account of safety regulations, draws attention to the judgment handed down by a French court in January 2012;
Amendment 224 #
Motion for a resolution
Paragraph 24 a (new)
Paragraph 24 a (new)
24 a. Calls on the Commission to create new models of communication embodying passenger representative bodies, carriers and transport stakeholders in order to promote the principle of intermodality in practice;