2 Amendments of Jürgen CREUTZMANN related to 2011/2117(INI)
Amendment 18 #
Draft opinion
Paragraph 3
Paragraph 3
3. Agrees with the Commission that appropriate access to reparation in the internal market requires both the possibility of easy recourse to ADR and the existence of an effective system for collective claims, the two being complementary;
Amendment 43 #
Draft opinion
Paragraph 6 – indent 5
Paragraph 6 – indent 5
– free servicecosts: the issue of the cost of ADR should be resolved in order to ensure that such an option is attractive to the parties concerned: a system that, if a case is won, is entirely free to the consumer must be considered, although it should be possible to require the consumer to pay a token deposit of up to EUR 25, which, if the case is won, would be paid back and, if it is lost, would be retained to cover the costs of the procedure;