Activities of Vilja SAVISAAR-TOOMAST related to 2012/2067(INI)
Plenary speeches (1)
Passenger rights in all transport modes (short presentation)
Shadow reports (1)
REPORT on passenger rights in all transport modes PDF (254 KB) DOC (164 KB)
Amendments (18)
Amendment 2 #
Motion for a resolution
Citation 1 a (new)
Citation 1 a (new)
- Having regard to Title IV of the Treaty on the Functioning of the European Union on free movement of persons
Amendment 3 #
Motion for a resolution
Citation 1 b (new)
Citation 1 b (new)
- Having regard to the United Nations Convention on the Rights of Persons with disabilities
Amendment 43 #
Motion for a resolution
Paragraph 6
Paragraph 6
6. Calls on carriers to make greater efforts to inform passengers more fully, particularly in case of cross-border travels; considers that information must be provided in time, in different formats, and be readily understandable, exact, accessible and complete, and that, as regards possible travel problems, passengers must be made aware of their rights at the outset, when they book a trip; therefore asks the Commission to recommend the national authority to draw up training courses for staff who provide the consumers with adequate and concrete information;
Amendment 61 #
Motion for a resolution
Paragraph 7
Paragraph 7
7. Welcomes the Commission's new smartphone application, which provides information about passenger rights in several languages and in a format accessible to passengers with disabilities; calls on the Member States and carriers to press ahead with the development and use of similar modern technologies (including SMS and the use of social networks); furthermore invites the Commission to always take into consideration the condition of elderly people who are not always, when travelling, equipped with modern technology;
Amendment 67 #
Motion for a resolution
Paragraph 8
Paragraph 8
8. Recommends that adequately staffed info points and help desks, whose staff is sufficient and adequately trained to respond to persons with reduced mobility needs, be set up at places of departure and arrival (airports, railway stations, bus terminals designated in accordance with article 12 of Regulation 181/2011, and ports) and that both carriers and the operators of the above facilities provide more comprehensive assistance to passengers, including in the event of massive travel disruption; in small and unstaffed railway and bus stations, some alternative solutions, such as an information phone number or web-page, should be made available.
Amendment 88 #
Motion for a resolution
Paragraph 10
Paragraph 10
10. Calls for a European data bank to be set up to enable information to be exchanged on infringements of passenger rights and ways of dealing with them; calls on the Commission, in cooperation with the Member States and the national enforcement bodies, to take the necessary steps; calls the Commission to install a system of sanctions in the event of clear infringements of European Law;
Amendment 90 #
Motion for a resolution
Paragraph 11
Paragraph 11
11. Calls on the Commission to enable the current law on price transparency and unfair commercial practices to be implemented and enforced effectively, in accordance with Directive 2011/83/EC, and to ensure that the headline price corresponds exactly to the final price and that no unreasonable extra costs (e.g. handling charges or a charge for payment by credit card) are added just before a purchase is made; non-optional operational costs are included in fares and that genuinely optional items are published and bookable with all necessary information in the format and channel used to publish the fare, notably in computerised reservation systems regulated by Regulation 80/2009/EC; calls the Commission to establish a system of infringement proceedings in the event of proven violations of European regulations on price transparency;
Amendment 102 #
Motion for a resolution
Paragraph 11 a (new)
Paragraph 11 a (new)
11 a. Calls the Commission to ensure that ticketing and transparent pricing would be available to everybody on non- discriminational bases independent to the location or nationality of the consumers or travel-agency. Asks the Commission to work out common rules to regulate over- booking and over-selling of tickets and compensation system in case of happening to protect the consumers;
Amendment 125 #
Motion for a resolution
Paragraph 14
Paragraph 14
14. Calls on the Commission to use its influence in order to provide joint complaint-handling machinery for the national enforcement bodies in the form of a central electronic clearing-house; believes that the clearing-house should advise passengers lodging complaints and, to save time and costs, refer them to the appropriate national enforcement body; recommends, as regards the information and advice to be obtained through the clearing-house, that a standard e-mail address be adopted and an inexpensive EU- wide hotline set up; recommends, as regards the rules about how cases should be distributed among National Enforcement Bodies, that the Commission consults transport operators.
Amendment 131 #
Motion for a resolution
Paragraph 15
Paragraph 15
15. Calls on the Commission to produce a standard EU-wide complaint form, to be drafted with in cooperation with representative organisations of stakeholders concerned translated into all EU languages and used for all modes, which should be givenavailable to passengers when they make a reservation and when relevant; believes that a fixed maximum time limit for submitting and handling complaints should be laid down for all modes;
Amendment 154 #
Motion for a resolution
Paragraph 17
Paragraph 17
17. Points to the need, as far as all modes are concerned, for a clearer definition of the term ‘extraordinary circumstances’, as this would enable carriers and national enforcement authorities to apply the rules more consistently and ensure that citizens could be informed to more useful effect about their rights; calls on the Commission to draw up the necessary legislative proposals involving transport stakeholders; Notes that technical failure should not be considered as an extraordinary circumstance and that falls to the liability of a carrier;
Amendment 163 #
Motion for a resolution
Paragraph 18
Paragraph 18
18. Calls onUrges the Commission to consider what action to take shoulddraw up a legislative proposal obliging airlines gto bankruptprotect passengers against airline insolvency, and draws attention in this connection to its resolution of 25 November 2009;
Amendment 173 #
Motion for a resolution
Paragraph 18 a (new)
Paragraph 18 a (new)
18 a. Welcomes the Commission's intention to revise Regulation 261/2004. Invites the Commission to assess also the impact of the Sturgeon ruling in its impact assessment study of the legislative proposal.
Amendment 189 #
Motion for a resolution
Paragraph 21
Paragraph 21
21. Calls on carriers, together with industry, to devise comprehensible standard notification procedures and, if possible, set up coordinated notification systems, so as to make travel easier for people with disabilities or reduced mobility and enable them to easily communicate their assistance needs in advance;
Amendment 200 #
Motion for a resolution
Paragraph 22
Paragraph 22
22. Maintains that the transport infrastructure must be such as to enable people with disabilities or reduced mobility to have access without discrimination to all means of transport and at all stages of travel, from being able to book a ticket, access the platform, get in the vehicles to being able to lodge a complaint if needed; as regards the cases in which unaccompanied people with disabilities are denied boarding on account of safety regulations, draws attention to the judgment handed down by a French court in January 2012;
Amendment 212 #
Motion for a resolution
Paragraph 23
Paragraph 23
23. Maintains that carriers must improve the quality of assistance to people with disabilities or reduced mobility and train their staff to be more aware of and capable of responding to the needs of people in those categories;
Amendment 219 #
Motion for a resolution
Paragraph 23 a (new)
Paragraph 23 a (new)
23 a. Urges carriers to take into account the needs of people with disabilities or reduced mobility in the development of any new service, notably of new means of payment such as smartphones and smart cards;
Amendment 234 #
Motion for a resolution
Paragraph 26
Paragraph 26
26. Urges the Commission to continue its efforts to develop a European multimodal travel planner, and calls on the Member States, together with the Commission, to remove the obstacles to access to those public traffic data and data transfer allowing the establishment of a European multi-modal travel planning, while ensuring a consistent data protection;