BETA


2013/2051(INI) Annual report on the activities of the European Ombudsman in 2012

Progress: Procedure completed

RoleCommitteeRapporteurShadows
Lead PETI SALAVRAKOS Nikolaos (icon: EFD EFD) KOLARSKA-BOBIŃSKA Lena (icon: PPE PPE), GÖNCZ Kinga (icon: S&D S&D), AUKEN Margrete (icon: Verts/ALE Verts/ALE)
Lead committee dossier:
Legal Basis:
RoP 232-p1-a2

Events

2013/12/19
   EC - Commission response to text adopted in plenary
Documents
2013/09/12
   EP - Results of vote in Parliament
2013/09/12
   EP - Debate in Parliament
2013/09/12
   EP - Decision by Parliament
Details

The European Parliament adopted by 562 votes to 7, with 60 abstentions, a resolution on the annual report on the activities of the European Ombudsman 2012.

Members approve the annual report for 2012 presented by the European Ombudsman, and note that Mr Diamandouros will retire on 1 October 2013. They express their gratitude for his exemplary work as European Ombudsman over the past ten years to both strengthen and deepen the dialogue with citizens, civil society, the institutions and other stakeholders at all levels.

Complaints in 2012 : Parliament notes that in 2012, the Ombudsman registered 2 442 complaints and that it was a record year in terms of both inquiries opened (465 = +18 % compared with 2011) and inquiries closed (390 = +23 %):

52.7 % of inquiries opened in 2012 concerned the European Commission, 5.2 % the European Parliament, 3.0 % the European External Action Service, 1.5 % the European Investment Bank and 20.9 % other EU institutions, agencies or bodies; the main types of alleged maladministration investigated in 2012 concerned lawfulness (27.7 %), requests for information (12.5 %), fairness (10.3 %), time limits for decisions (8 %) and requests for access to documents (6.7 %); the Ombudsman found no maladministration in 76 cases closed (19 %) and maladministration in 56 cases (14 %).

In 82 % of cases, the EU institutions comply with the Ombudsman’s suggestions.

However, Members note that the number of inquiries opened in 2012 concerning the European Parliament almost doubled compared with 2011 . They call on Parliament’s Secretariat to cooperate fully with the Ombudsman and ensure compliance and consistency with his recommendations and comments regarding administrative practices.

Helping citizens to know their rights : Parliament notes that 52 % of European citizens consider that the Ombudsman's most important function is to ensure that EU citizens know their rights and how to use them, and that therefore the Ombudsman needs to improve visibility and communication with Europe’s citizens and enhance cooperation with the European Network of Ombudsmen.

Members call for the requisite steps to be taken to accelerate the procedures for investigating complaints, conducting enquiries and taking decisions.

Improving administrative transparency : Parliament recalls the fact that 42 % of European citizens are not satisfied with the level of transparency in the EU administration, and highlights the need for the Ombudsman to continue his efforts in helping the EU institutions become more open, effective and citizen-friendly, building bridges between the institutions and citizens .

In this context, it remains concerned about the large number of complaints regarding openness, public access and personal data. It reiterates that transparency, openness, access to information, respect for the rights of citizens, and high ethical standards are essential for maintaining trust between citizens and the institutions.

Members consider that the decrease in the total number of complaints submitted to the Ombudsman in 2012 is further proof of the success of the interactive guide on his website , which is designed to help ensure that fewer citizens complain to the Ombudsman for the wrong reason. The resolution recognises the important contribution of the European Network of Ombudsmen .

Public-service principles : Parliament commends the Ombudsman on his initiative of publishing a set of public-service principles , which should guide the conduct of EU civil servants. It welcomes the publication of a new edition of the European Code of Good Administrative Behaviour.

Parliament reiterates the call made in its resolution of 15 January 2013 on the Commission to adopt common binding rules and principles on administrative procedure in the EU’s administration and to present a draft regulation to this end on the basis of Article 298 TFEU. It considers that this would be the best way to ensure lasting change in the administrative culture of the EU institutions.

Promoting fundamental rights : lastly, Parliament welcomes the Ombudsman's participation, alongside Parliament's Committee on Petitions, the European Disability Forum, the Commission and the Fundamental Rights Agency, in the EU-level Framework, relating to the implementation of the UN Convention on the Rights of Persons with Disabilities . It also welcomes the Ombudsman's efforts to safeguard the implementation of the Charter of Fundamental Rights by the EU's institutions.

Documents
2013/09/12
   EP - End of procedure in Parliament
2013/07/15
   EP - Committee report tabled for plenary
Details

The Committee on Petitions adopted the own initiative report by Nikolaos SALAVRAKOS (EFD, EL) on the annual report on the activities of the European Ombudsman 2012. Members approve the annual report for 2012 presented by the European Ombudsman, and note that Mr Diamandouros will retire on 1 October 2013. They express their gratitude for his exemplary work as European Ombudsman over the past ten years to both strengthen and deepen the dialogue with citizens, civil society, the institutions and other stakeholders at all levels.

Complaints in 2012 : the report notes that in 2012, the Ombudsman registered 2 442 complaints and that it was a record year in terms of both inquiries opened (465 = +18 % compared with 2011) and inquiries closed (390 = +23 %). It appears that 52.7 % of inquiries opened in 2012 concerned the European Commission, 5.2 % the European Parliament, 3.0 % the European External Action Service, 1.5 % the European Investment Bank and 20.9 % other EU institutions, agencies or bodies. In 82 % of cases the EU institutions comply with the Ombudsman’s suggestions.

However, Members note that the number of inquiries opened in 2012 concerning the European Parliament almost doubled compared with 2011 . They call on Parliament’s Secretariat to cooperate fully with the Ombudsman and ensure compliance and consistency with his recommendations and comments regarding administrative practices.

Helping citizens to know their rights : the report notes that 52 % of European citizens consider that the Ombudsman's most important function is to ensure that EU citizens know their rights and how to use them, and that therefore the Ombudsman needs to improve visibility and communication with Europe’s citizens and enhance cooperation with the European Network of Ombudsmen.

Members call for the requisite steps to be taken to accelerate the procedures for investigating complaints, conducting enquiries and taking decisions.

Improving administrative transparency : the committee recalls the fact that 42 % of European citizens are not satisfied with the level of transparency in the EU administration, and highlights the need for the Ombudsman to continue his efforts in helping the EU institutions become more open, effective and citizen-friendly, building bridges between the institutions and citizens .

In this context, Members remain concerned about the large number of complaints regarding openness, public access and personal data.

They reiterate that transparency, openness, access to information, respect for the rights of citizens, and high ethical standards are essential for maintaining trust between citizens and the institutions.

Members consider that the decrease in the total number of complaints submitted to the Ombudsman in 2012 is further proof of the success of the interactive guide on his website , which is designed to help ensure that fewer citizens complain to the Ombudsman for the wrong reason. The report recognises the important contribution of the European Network of Ombudsmen . It commends the Ombudsman on his initiative of publishing a set of public-service principles , which should guide the conduct of EU civil servants. It welcomes the fact that in June 2013 the Ombudsman published a new edition of the European Code of Good Administrative Behaviour.

Promoting fundamental rights : Members welcome the Ombudsman's participation, alongside Parliament's Committee on Petitions, the European Disability Forum, the Commission and the Fundamental Rights Agency, in the EU-level Framework, relating to the implementation of the UN Convention on the Rights of Persons with Disabilities . It also welcomes the Ombudsman's efforts to safeguard the implementation of the Charter of Fundamental Rights by the EU's institutions.

Lastly, the committee reiterates the call made in its resolution of 15 January 2013 on the Commission to adopt common binding rules and principles on administrative procedure in the EU’s administration and to present a draft regulation to this end on the basis of Article 298 TFEU. It considers that this would be the best way to ensure lasting change in the administrative culture of the EU institutions.

Documents
2013/07/09
   EP - Vote in committee
2013/06/25
   EP - Amendments tabled in committee
Documents
2013/06/05
   EP - Committee draft report
Documents
2013/04/18
   EP - Committee referral announced in Parliament
2013/03/20
   EP - SALAVRAKOS Nikolaos (EFD) appointed as rapporteur in PETI

Documents

Activities

Votes

A7-0257/2013 - Nikolaos Salavrakos - Vote unique #

2013/09/12 Outcome: +: 562, 0: 60, -: 7
DE FR IT ES PL RO GB PT BE AT SE BG EL HU NL SK IE CZ FI DK HR SI LT EE CY LV LU MT
Total
84
63
52
45
42
27
53
18
18
18
15
14
16
18
22
13
12
20
11
12
11
8
7
6
6
8
5
4
icon: PPE PPE
219

Sweden PPE

2

Czechia PPE

2

Estonia PPE

For (1)

1
2

Luxembourg PPE

3

Malta PPE

2
icon: S&D S&D
170

Netherlands S&D

3

Ireland S&D

2

Finland S&D

2

Slovenia S&D

2

Lithuania S&D

1

Estonia S&D

For (1)

1

Latvia S&D

Abstain (1)

1

Malta S&D

2
icon: ALDE ALDE
71

Romania ALDE

2

Austria ALDE

1

Greece ALDE

1

Slovakia ALDE

For (1)

1
3

Slovenia ALDE

2

Lithuania ALDE

1

Luxembourg ALDE

For (1)

1
icon: Verts/ALE Verts/ALE
51

United Kingdom Verts/ALE

3

Portugal Verts/ALE

For (1)

1

Austria Verts/ALE

2

Greece Verts/ALE

1

Netherlands Verts/ALE

2

Finland Verts/ALE

2

Denmark Verts/ALE

For (1)

1

Estonia Verts/ALE

For (1)

1

Latvia Verts/ALE

1

Luxembourg Verts/ALE

For (1)

1
icon: GUE/NGL GUE/NGL
29

Spain GUE/NGL

For (1)

1

United Kingdom GUE/NGL

1

Portugal GUE/NGL

3

Sweden GUE/NGL

1

Greece GUE/NGL

3

Netherlands GUE/NGL

2

Ireland GUE/NGL

For (1)

1

Denmark GUE/NGL

1

Croatia GUE/NGL

1

Latvia GUE/NGL

For (1)

1
icon: EFD EFD
23

Poland EFD

3

United Kingdom EFD

4

Belgium EFD

Abstain (1)

1

Greece EFD

1

Netherlands EFD

For (1)

1

Slovakia EFD

For (1)

1

Finland EFD

For (1)

1

Denmark EFD

Abstain (1)

1

Lithuania EFD

2
icon: NI NI
24

France NI

2

Italy NI

For (1)

1

Spain NI

1

Belgium NI

Abstain (1)

1

Hungary NI

Against (1)

1

Ireland NI

For (1)

1
icon: ECR ECR
41

Italy ECR

Abstain (1)

1

Hungary ECR

Against (1)

1

Netherlands ECR

Abstain (1)

1

Denmark ECR

Abstain (1)

1

Croatia ECR

Abstain (1)

1

Lithuania ECR

Abstain (1)

1

Latvia ECR

Abstain (1)

1
AmendmentsDossier
52 2013/2051(INI)
2013/06/25 PETI 52 amendments...
source: PE-514.693

History

(these mark the time of scraping, not the official date of the change)

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activities
  • date: 2013-04-18T00:00:00 body: EP type: Committee referral announced in Parliament, 1st reading/single reading committees: body: EP shadows: group: PPE name: KOLARSKA-BOBIŃSKA Lena group: S&D name: GÖNCZ Kinga group: Verts/ALE name: AUKEN Margrete responsible: True committee: PETI date: 2013-03-20T00:00:00 committee_full: Petitions rapporteur: group: EFD name: SALAVRAKOS Nikolaos
  • date: 2013-07-09T00:00:00 body: EP type: Vote in committee, 1st reading/single reading committees: body: EP shadows: group: PPE name: KOLARSKA-BOBIŃSKA Lena group: S&D name: GÖNCZ Kinga group: Verts/ALE name: AUKEN Margrete responsible: True committee: PETI date: 2013-03-20T00:00:00 committee_full: Petitions rapporteur: group: EFD name: SALAVRAKOS Nikolaos
  • date: 2013-07-15T00:00:00 docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-257&language=EN type: Committee report tabled for plenary, single reading title: A7-0257/2013 body: EP type: Committee report tabled for plenary, single reading
  • date: 2013-09-12T00:00:00 docs: url: http://www.europarl.europa.eu/oeil/popups/sda.do?id=23293&l=en type: Results of vote in Parliament title: Results of vote in Parliament url: http://www.europarl.europa.eu/sides/getDoc.do?secondRef=TOC&language=EN&reference=20130912&type=CRE type: Debate in Parliament title: Debate in Parliament url: http://www.europarl.europa.eu/sides/getDoc.do?type=TA&language=EN&reference=P7-TA-2013-369 type: Decision by Parliament, 1st reading/single reading title: T7-0369/2013 body: EP type: Results of vote in Parliament
commission
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committees/0
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PETI
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shadows
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docs
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  • date: 2013-06-25T00:00:00 docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=COMPARL&mode=XML&language=EN&reference=PE514.693 title: PE514.693 type: Amendments tabled in committee body: EP
  • date: 2013-12-19T00:00:00 docs: url: /oeil/spdoc.do?i=23293&j=0&l=en title: SP(2013)816 type: Commission response to text adopted in plenary
events
  • date: 2013-04-18T00:00:00 type: Committee referral announced in Parliament, 1st reading/single reading body: EP
  • date: 2013-07-09T00:00:00 type: Vote in committee, 1st reading/single reading body: EP
  • date: 2013-07-15T00:00:00 type: Committee report tabled for plenary, single reading body: EP docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-257&language=EN title: A7-0257/2013 summary: The Committee on Petitions adopted the own initiative report by Nikolaos SALAVRAKOS (EFD, EL) on the annual report on the activities of the European Ombudsman 2012. Members approve the annual report for 2012 presented by the European Ombudsman, and note that Mr Diamandouros will retire on 1 October 2013. They express their gratitude for his exemplary work as European Ombudsman over the past ten years to both strengthen and deepen the dialogue with citizens, civil society, the institutions and other stakeholders at all levels. Complaints in 2012 : the report notes that in 2012, the Ombudsman registered 2 442 complaints and that it was a record year in terms of both inquiries opened (465 = +18 % compared with 2011) and inquiries closed (390 = +23 %). It appears that 52.7 % of inquiries opened in 2012 concerned the European Commission, 5.2 % the European Parliament, 3.0 % the European External Action Service, 1.5 % the European Investment Bank and 20.9 % other EU institutions, agencies or bodies. In 82 % of cases the EU institutions comply with the Ombudsman’s suggestions. However, Members note that the number of inquiries opened in 2012 concerning the European Parliament almost doubled compared with 2011 . They call on Parliament’s Secretariat to cooperate fully with the Ombudsman and ensure compliance and consistency with his recommendations and comments regarding administrative practices. Helping citizens to know their rights : the report notes that 52 % of European citizens consider that the Ombudsman's most important function is to ensure that EU citizens know their rights and how to use them, and that therefore the Ombudsman needs to improve visibility and communication with Europe’s citizens and enhance cooperation with the European Network of Ombudsmen. Members call for the requisite steps to be taken to accelerate the procedures for investigating complaints, conducting enquiries and taking decisions. Improving administrative transparency : the committee recalls the fact that 42 % of European citizens are not satisfied with the level of transparency in the EU administration, and highlights the need for the Ombudsman to continue his efforts in helping the EU institutions become more open, effective and citizen-friendly, building bridges between the institutions and citizens . In this context, Members remain concerned about the large number of complaints regarding openness, public access and personal data. They reiterate that transparency, openness, access to information, respect for the rights of citizens, and high ethical standards are essential for maintaining trust between citizens and the institutions. Members consider that the decrease in the total number of complaints submitted to the Ombudsman in 2012 is further proof of the success of the interactive guide on his website , which is designed to help ensure that fewer citizens complain to the Ombudsman for the wrong reason. The report recognises the important contribution of the European Network of Ombudsmen . It commends the Ombudsman on his initiative of publishing a set of public-service principles , which should guide the conduct of EU civil servants. It welcomes the fact that in June 2013 the Ombudsman published a new edition of the European Code of Good Administrative Behaviour. Promoting fundamental rights : Members welcome the Ombudsman's participation, alongside Parliament's Committee on Petitions, the European Disability Forum, the Commission and the Fundamental Rights Agency, in the EU-level Framework, relating to the implementation of the UN Convention on the Rights of Persons with Disabilities . It also welcomes the Ombudsman's efforts to safeguard the implementation of the Charter of Fundamental Rights by the EU's institutions. Lastly, the committee reiterates the call made in its resolution of 15 January 2013 on the Commission to adopt common binding rules and principles on administrative procedure in the EU’s administration and to present a draft regulation to this end on the basis of Article 298 TFEU. It considers that this would be the best way to ensure lasting change in the administrative culture of the EU institutions.
  • date: 2013-09-12T00:00:00 type: Results of vote in Parliament body: EP docs: url: https://oeil.secure.europarl.europa.eu/oeil/popups/sda.do?id=23293&l=en title: Results of vote in Parliament
  • date: 2013-09-12T00:00:00 type: Debate in Parliament body: EP docs: url: http://www.europarl.europa.eu/sides/getDoc.do?secondRef=TOC&language=EN&reference=20130912&type=CRE title: Debate in Parliament
  • date: 2013-09-12T00:00:00 type: Decision by Parliament, 1st reading/single reading body: EP docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=TA&language=EN&reference=P7-TA-2013-369 title: T7-0369/2013 summary: The European Parliament adopted by 562 votes to 7, with 60 abstentions, a resolution on the annual report on the activities of the European Ombudsman 2012. Members approve the annual report for 2012 presented by the European Ombudsman, and note that Mr Diamandouros will retire on 1 October 2013. They express their gratitude for his exemplary work as European Ombudsman over the past ten years to both strengthen and deepen the dialogue with citizens, civil society, the institutions and other stakeholders at all levels. Complaints in 2012 : Parliament notes that in 2012, the Ombudsman registered 2 442 complaints and that it was a record year in terms of both inquiries opened (465 = +18 % compared with 2011) and inquiries closed (390 = +23 %): 52.7 % of inquiries opened in 2012 concerned the European Commission, 5.2 % the European Parliament, 3.0 % the European External Action Service, 1.5 % the European Investment Bank and 20.9 % other EU institutions, agencies or bodies; the main types of alleged maladministration investigated in 2012 concerned lawfulness (27.7 %), requests for information (12.5 %), fairness (10.3 %), time limits for decisions (8 %) and requests for access to documents (6.7 %); the Ombudsman found no maladministration in 76 cases closed (19 %) and maladministration in 56 cases (14 %). In 82 % of cases, the EU institutions comply with the Ombudsman’s suggestions. However, Members note that the number of inquiries opened in 2012 concerning the European Parliament almost doubled compared with 2011 . They call on Parliament’s Secretariat to cooperate fully with the Ombudsman and ensure compliance and consistency with his recommendations and comments regarding administrative practices. Helping citizens to know their rights : Parliament notes that 52 % of European citizens consider that the Ombudsman's most important function is to ensure that EU citizens know their rights and how to use them, and that therefore the Ombudsman needs to improve visibility and communication with Europe’s citizens and enhance cooperation with the European Network of Ombudsmen. Members call for the requisite steps to be taken to accelerate the procedures for investigating complaints, conducting enquiries and taking decisions. Improving administrative transparency : Parliament recalls the fact that 42 % of European citizens are not satisfied with the level of transparency in the EU administration, and highlights the need for the Ombudsman to continue his efforts in helping the EU institutions become more open, effective and citizen-friendly, building bridges between the institutions and citizens . In this context, it remains concerned about the large number of complaints regarding openness, public access and personal data. It reiterates that transparency, openness, access to information, respect for the rights of citizens, and high ethical standards are essential for maintaining trust between citizens and the institutions. Members consider that the decrease in the total number of complaints submitted to the Ombudsman in 2012 is further proof of the success of the interactive guide on his website , which is designed to help ensure that fewer citizens complain to the Ombudsman for the wrong reason. The resolution recognises the important contribution of the European Network of Ombudsmen . Public-service principles : Parliament commends the Ombudsman on his initiative of publishing a set of public-service principles , which should guide the conduct of EU civil servants. It welcomes the publication of a new edition of the European Code of Good Administrative Behaviour. Parliament reiterates the call made in its resolution of 15 January 2013 on the Commission to adopt common binding rules and principles on administrative procedure in the EU’s administration and to present a draft regulation to this end on the basis of Article 298 TFEU. It considers that this would be the best way to ensure lasting change in the administrative culture of the EU institutions. Promoting fundamental rights : lastly, Parliament welcomes the Ombudsman's participation, alongside Parliament's Committee on Petitions, the European Disability Forum, the Commission and the Fundamental Rights Agency, in the EU-level Framework, relating to the implementation of the UN Convention on the Rights of Persons with Disabilities . It also welcomes the Ombudsman's efforts to safeguard the implementation of the Charter of Fundamental Rights by the EU's institutions.
  • date: 2013-09-12T00:00:00 type: End of procedure in Parliament body: EP
links
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  • date: 2013-04-18T00:00:00 body: EP type: Committee referral announced in Parliament, 1st reading/single reading committees: body: EP shadows: group: PPE name: KOLARSKA-BOBIŃSKA Lena group: S&D name: GÖNCZ Kinga group: Verts/ALE name: AUKEN Margrete responsible: True committee: PETI date: 2013-03-20T00:00:00 committee_full: Petitions rapporteur: group: EFD name: SALAVRAKOS Nikolaos
  • date: 2013-07-09T00:00:00 body: EP type: Vote in committee, 1st reading/single reading committees: body: EP shadows: group: PPE name: KOLARSKA-BOBIŃSKA Lena group: S&D name: GÖNCZ Kinga group: Verts/ALE name: AUKEN Margrete responsible: True committee: PETI date: 2013-03-20T00:00:00 committee_full: Petitions rapporteur: group: EFD name: SALAVRAKOS Nikolaos
  • date: 2013-07-15T00:00:00 docs: url: http://www.europarl.europa.eu/sides/getDoc.do?type=REPORT&mode=XML&reference=A7-2013-257&language=EN type: Committee report tabled for plenary, single reading title: A7-0257/2013 body: EP type: Committee report tabled for plenary, single reading
  • date: 2013-09-12T00:00:00 docs: url: http://www.europarl.europa.eu/oeil/popups/sda.do?id=23293&l=en type: Results of vote in Parliament title: Results of vote in Parliament url: http://www.europarl.europa.eu/sides/getDoc.do?secondRef=TOC&language=EN&reference=20130912&type=CRE type: Debate in Parliament title: Debate in Parliament url: http://www.europarl.europa.eu/sides/getDoc.do?type=TA&language=EN&reference=P7-TA-2013-369 type: Decision by Parliament, 1st reading/single reading title: T7-0369/2013 body: EP type: Results of vote in Parliament
committees
  • body: EP shadows: group: PPE name: KOLARSKA-BOBIŃSKA Lena group: S&D name: GÖNCZ Kinga group: Verts/ALE name: AUKEN Margrete responsible: True committee: PETI date: 2013-03-20T00:00:00 committee_full: Petitions rapporteur: group: EFD name: SALAVRAKOS Nikolaos
links
other
  • body: EC dg: url: http://ec.europa.eu/dgs/secretariat_general/index_en.htm title: Secretariat General commissioner: ŠEFČOVIČ Maroš
procedure
dossier_of_the_committee
PETI/7/12214
reference
2013/2051(INI)
title
Annual report on the activities of the European Ombudsman in 2012
legal_basis
Rules of Procedure of the European Parliament EP 220-p2-a2
stage_reached
Procedure completed
subtype
Annual report
Modified legal basis
Rules of Procedure of the European Parliament EP 150
type
INI - Own-initiative procedure
subject
1.20.04 European Ombudsman